Rudolf Looyenga Email & Phone Number

Hastings New Zealnd

Working with multi-national clients to develop and enhance our software to meet their changing needs.

Blended role of both Accounts Receivable Admin and 1st 2nd Teir IT supportResponsible for weekly, month end and month opening billing and customer management.Delivered a role out of PC users to RDS / WYSE terminals.Delivered a role out from copper based to VIOP phone systemResponsible for movement of users from between company exchanges at the time of acquisitionDeliverer 1st and 2nd tier support to 200 users both locally and remotely using remote support tools

Bay Of Plenty, New Zealand

eLearning developer, working with heads of schools and teachers to bring their curses online.

Auckland, New Zealand

Auckland Cbd

In this role I helped with the development of the SharePopint iKnow CMS knowledge base. It is a one stop shop for the call centre staff to reference when members of the public phone in. It involved taking content from documents and webpages and transforming them into SharePoint pages stripping out extra mark-up styles and applying our own.

Auckland Cbd

This role in a fast paced government organisation involves the rapid development of online training.In this role I created a more efficient reporting tool which reduced the reporting requirements of staff in the IS training department by half and was adopted by other managers.I have set the standards for online training development and improved the UI of the online training portal throughout all of council.I developed training for Infocouncil and TRIM using Articulate.

Extensive experience in the design and development of e-Learning courseware, Intranet sites, Process Models and Knowledge Bases. Responsible for setting up the technical environment for a learning management system which included developing the protocols for receiving the HR data file and tracking student progress via the quiz and test score file.Client accounts included:Loyalty New ZealandState Services Commission Department of Internal Affairs Westpac Telecom Inland Revenue Department Chevron Triquestra Vodafone Fonterra HMRC UK GovernmentACE UK

Napier New Zealand

PC repair and build technician.Client home PC installations, setups and repairs.

Educate members of the public on with basic and advance PC use including MS Office suite. Answer a wide range of PC questions from a wide range of members of the general public

Bcs, Computers

Activities and Societies: New Zealand Computing Society

Diploma In Applied Management, Management/ Hr

Diploma, Management

Conducting Effective Meetings

Interpersonal Communication Skills

Dipict, Information Communications Technology - Honors

Diploma In Operational Aviation, Aviation

Education record

Prince2 Agile Foundation And Practitioner, Project Management, Pass