Rudy Herrera Email & Phone Number

Austin, Texas, United States

• Client relationship manager for Amazon Delivery Service Partners (DSP) across four states (Indiana, Missouri, Illinois, and Texas) comprising of 400+ medium and heavy-duty assets (Ford Freightliner, Hino, ISUZU, etc.)..
• Oversee the maintenance (preventative, mechanical, glass and tires) program for Amazon fleet vehicles within an assigned region. Locate, establish relationships, negotiate contracts and pricing with third-party vendors.
• Schedule, assess, approve repairs (including warranties) and resolve disputes. Provide emergency roadside assistance and subject matter expertise when obtaining and interpreting technical information (diagrams and.
• Analyze regional DOT required documents including roadside inspections, work orders and daily vehicle inspection reports (DVIR’s).
• Track telematics to forecast vehicle mileage for upcoming maintenance. Use KPIs to determine billable hours and measure client satisfaction within assigned territories.
• Coordinate with Element and LeasePlan using Auto Integrate for Amerit reimbursement on maintenance costs and relocation of lease terminated or decommission vehicles.

• Vehicle inspector for manufacturers (BMW, GM, Mercedes, Tesla, Toyota, etc.) and local fleets. Responsible for determining service needs and reducing the risk of emergency repairs or on the job failures.
• Performed 8-10 client (manufacturer, insurance, local fleet) vehicle inspections daily across a 100-mile radius upon insurance claim or lease termination. Conducted third party mechanical claims on vehicles.
• Provided detailed reports indicating signs of wear, tear, neglect or collision damage to client, customer and Adesa auctions. Conducted floor plan (inventory) audits of independent dealerships to identify and.

Austin, Texas, United States

• Operated 17 shops throughout the Austin area as the corporate liaison for 15+ fleet accounts including AT&T, Google, MasTec, TxDOT, Spectrum, etc. working closely with management companies Donlen, Wheels, LeasePlan.
• Coordinated and monitored repair-order flow to maximize productivity and prevent operational delays. Reviewed and evaluated service sales performance. Performed inventory checks and ordering. Resolved customer disputes.
• Established good working relationships with vendors (WorldPac, NAPA, O'Reilly, Advance, etc.) and customers to encourage repeat and referral business. Provided customers with an understanding of maintenance.
• Maximized mechanical knowledge of maintenance and repair procedures for various makes and models including gas, hybrid, electric and diesel vehicles.

Austin, Texas, United States

• Informed customers of optional insurance products. Educated customers on the terms and conditions of their loan to ensure clear understanding.
• Provided financial solutions, based on customer needs. Utilized credit underwriting techniques and sales tools to build value in products tailored to the customer. Overcame objections and converted leads to sales.
• Developed and maintained relationships with customers throughout the loan process and loan life cycle.
• Managed the life cycle of the loan, including collections activities, complying with all laws and regulations.