Rudolph Leon Email & Phone Number

Morrisville, North Carolina

• Lead three teams of consultants and project managers (implementation and migration)• Assist with integration of acquired companies from acquisition to completion• Migrated over $33M ARR and 2,500 clients from legacy platforms to Relias Platforms since beginning of 2018• Success in adjustment of implementation role to more robust requirements: consultants trained on a variety of new products and platforms (Clinical Solutions, Assessments, Course Creator, FreeCME)• Collaborate with Sales in direct prospect engagements, including project scoping & capacity management2020 - 29% YOY growth in PS bookings2021 - 21% YOY growth in PS bookings• Oversee all Implementations and all Platform Migrations, ensuring world-class service delivery• Consistently monitor customer satisfaction through surveys and report results to leadership; Professional Services YTD CSAT at 97%• Handle escalated issues raised by high profile customers• Identify improvements in department organization or system functionality- Implemented Usage of Milestones PM to increase project management automation and collaboration for PS projects- Roll-out of more robust project management techniques with clients- Improved Sales to Service handoff with focus on Acute clients- Improved Service to Client Success handoff with focus on Enterprise clients• Collaborate across other departments to ensure voice of the customer is represented• Mentor and develop Project Managers by providing continuous training opportunities• Onboard and train new consultants• Proficient in Salesforce, MilestonesPM, and JIRA

Cary, North Carolina, United States

Manage two teams of Implementation Consultants (10 direct reports)• Assist Sales in direct prospect engagements, including project scoping & capacity management• Oversee all client Implementations, ensuring world-class service delivery• Handle escalated issues raised by high profile customers• Identify improvements in department organization or system functionality• Usage of JIRA to track status of over 400 implementation projects• Collaborate across other departments to ensure voice of the customer is represented• Mentor and develop Project Managers by providing continuous training opportunities• Onboard and train new consultants• Accepted in to Relias Emerging Leaders Program in 2018

Cary, North Carolina, United States

Tier I Manage 30+ Client Projects and determine unique needs for each client• Conduct phone and web conference calls with customers to provide training on web-based Learning Management Systems (LMS) and Assessment Platforms• Develop relationships with customers to assess their learning and training needs/goals, and facilitate development of a project plan to train end users on how to successfully use the LMS• Work with customers to transfer employee information from existing database or training system into LMS• Assist customers with organizing and grouping employees for reporting purposes and assigning training requirements• Interact with other departments as needed to gather information on customers to ensure a successful implementation or provide information to ensure seamless service to customers• Utilize web-based project management software, including timely and accurate plan updates• Respond to customer inquiries via email and phone to provide them with customer support on products and services• Establish proactive communication with customers to ensure their understanding, handle quality and service issues and develop customer loyalty

Cary, North Carolina, United States

- Provide a high level of quality and support to our clients though multiple forms of communication to make their experience a great one- Directly responsible for the satisfaction of our customers- Cultivate strong professional relationships with organization leaders to provide outstandingcustomer service and care- Explain technical concepts and have difficult conversations on a regular basis

Cary, North Carolina

Assist in coordination and execution of 20-25 Local, Regional, and National Athletic events yearly for the Town of Cary and USA Baseball

Sanford, North Carolina

-Collaborated with students, parents, colleagues and administrators to establish a nurturing and dynamic learning environment for all students.-Incorporated technology including laptops, smart boards, and internet basedlessons to engage students and monitor academic growth while molding each experienceto the individual learning styles in the classroom.

Tarboro, North Carolina

New Kensington, Pennsylvania

New Kensington, Pennsylvania

Dublin, Ireland

Slippery Rock, Pennsylvania