Implementation leader for the Mirth portfolio of products and services. Lead the integration and services team responsible for clinical data aggregation and interoperability products. Team results include building data aggregation for 179m patients across 110k providers, support for 35% market share in HIE, and 32b clinical transactions exchanged per quarter.Expertly manage 14 engineers across two dynamic multinational teams, fostering a high-performance environment. Achieved significant milestones in streamlining integration processes, resulting in more efficient onboarding and testing metrics for new engineers which translated into new resources coming online more efficiently, with deeper knowledge of applied technologies for a faster engagement on projects.Excel in implementation project planning and execution, ensuring projects align with strategic goals. Successfully led the deployment of multiple state-HIE projects, onboarding 2,000+ data sources.Lead project sprints and scrums with proficiency, driving team focus and productivity. Teams consistently met sprint goals, reducing project completion times by and maximizing resource utilization, increasing team billable utilization, including newly onboarded engineers from 48% to 68% all while continuing to meet non-billable goals such as inter-team assistance, government compliance efforts around data quality and inter-departmental training.Mentored team in technical and regulatory compliance expectations, ensuring adherence to industry standards. Spearheaded a compliance initiative that reduced data errors, enhancing the reliability of exchanged health information.Lead our team to test and earn Validated Product status with the eHealth Exchange which reduced time and cost to onboard clients as participants. https://ehealthexchange.org/testing-program/validated-products

Responsible for managing all phases of software implementation; including design, configuration, user training, and go live support of the entire Mirth Technology stack, including integration and interdependencies with other clinical and financial software systems. Act as a primary contact for the implementation/installation phase and maintain communication to multiple resources within the customer’s information technology group.Extensive knowledge of software deployments on a java platform using Linux.Relevant experience includes: SOAP, XML, REST, IHE Profiles (XCA, XCPD, PDQ/PIX, XDS.b, XDR), Linux, Glassfish Application Servers, Postgres, Networking

While continuing to manage Implementation Services I provided leadership and oversaw the day to day activities of 15+ support service engineers service over 100 clients on the Mirth Appliance, Mirth Results, Mirth Mail, Mirth Match and MSO platforms.Decreased ticket closure response times by 50% over a two month period.Established a protocol with clients to create a robust communication channel.Improved Support Services Service Level Agreements metrics on ticket updates by over 10% over a two month period.Monitored and reported on team and individual performance against company objectives, customer requests and Service Level Agreements. This included addressing performance, adjusting process and refining methodologies as needed.Manage staffing levels and balance workload with available staff.

Point of contact for technical issues regarding HL7 messaging software and hardware interface, Mirth Connect and Mirth Appliance.Maintain technical documentation related to the deployment and implementation of the Mirth HL7 software and hardware interface.

Resolved escalated (Tier 2) hardware and software issues.Created standardized images for deployment to field offices using Ghost 7.5.Point of contact for installing frame relay systems in new offices including testing Cisco 1601 router functionality.Maintained, troubleshot and repaired Windows computer systems, hardware and computer peripherals including upgrading and replacing hardware and software.