Rudra Basnet Email & Phone Number

Provide strong customer service and support skills in solving IT queries and issues to minimise the impact and loss of productivity to end users.Manage competing priorities between inbound phone calls and queue management tasks within the enterprise ticketing system to ensure services are delivered within expected time frames.Provision IT accounts and access in line with security and approval processes within eHealth NSW.Clearly and accurately document end user experience, activities and analysis within the enterprise ticketing system as a single source of truth.Contribute to organisational context and understanding by identifying areas where existing documentation can be updated/created.

Responding to IT support requests over the phone, via email and in person.Computer Installation, assembly, disassembly, upgrading and maintenance for PC, Laptops and MacOsSupporting and setting audio visual services, printers, telephone, and projectors in meeting roomsOperating system installation, upgrade, cloning and deployment such as Window 7,8, and 10, MacOS.

Australia

Alexandria, Nsw, Australia