Rudra Kumar Email & Phone Number

Gurugram, Haryana, India

The Customer Service Specialist assists UK motor insurance customers with inquiries, claims, and policy needs, ensuring satisfaction, regulatory compliance, and timely support to enhance customer experience.Responsiilites:1. Customer Support: Handle inbound and outbound customer inquiries, including policy details, claims, and coverage questions, ensuring a positive experience.2. Claims Assistance: Guide customers through the claims process, providing necessary information and updates to manage expectations and ensure timely resolution.3. Policy Management: Assist customers with policy renewals, modifications, cancellations, and payments, ensuring all transactions are accurately processed.4. Complaint Resolution: Address customer complaints or issues, investigate the root cause, and work towards a satisfactory resolution in line with company policies.5. Documentation and Record-Keeping: Maintain accurate records of customer interactions, transactions, and communications in the company's CRM or customer management systems.6. Compliance: Ensure all interactions comply with regulatory requirements and company policies specific to the UK motor insurance sector.7. Cross-Functional Collaboration: Liaise with other departments (like underwriting or claims) to provide comprehensive support to customers.8. Product Knowledge: Stay updated on UK motor insurance products, services, and changes in regulations to provide accurate information to customers.9. Upselling and Cross-Selling: Identify potential opportunities to inform customers of additional services or products that might meet their needs.10. Performance Targets: Meet or exceed service level targets, such as response time, customer satisfaction scores, and call handling metrics.11. Feedback Collection: Gather customer feedback to help improve processes and services, forwarding insights to relevant teams for further action.

Gurugram, Haryana, India

The job role of a Account Manager at MCM primarily involves contacting individuals or businesses who owe money to creditors. My responsibilities include:1. Contacting Debtors: AM reach out to debtors via phone, mail, or email to discuss overdue payments and negotiate repayment arrangements.2. Negotiating Payment Plans: AM work with debtors to establish feasible repayment plans based on the debtor’s financial situation and the creditor’s requirements.3. Verifying Debt Details: AM ensure the accuracy of debt information, including the owed amount and the validity of the debt.4. Record Keeping: AM maintain detailed records of communication, payment agreements, and any relevant debtor information.5. Compliance with Laws: AM must adhere to local, state, and federal laws, such as the Fair Debt Collection Practices Act, while interacting with debtors.6. Resolving Disputes: If a debtor disputes the debt, AM investigate the matter and provide necessary documentation to address the concern.7. Providing Information: AM inform debtors about their rights and options for resolving their debts, including potential legal actions.8. Communication Skills: Effective communication and negotiation skills are crucial for AM to establish rapport with debtors and reach mutually agreeable solutions.9. Problem Solving: AM often encounter challenging situations and must find creative ways to navigate difficulties and secure payment.10. Empathy and Professionalism: Treating debtors respectfully and empathetically can lead to better outcomes while maintaining professionalism.11. Documentation: Accurate and thorough documentation is essential to track progress and provide necessary information to creditors or legal authorities if required.Overall, the role of a Account Manager at MCM involves managing debt recovery processes, maintaining compliance, and using interpersonal skills to facilitate successful credit management.

Noida, Uttar Pradesh, India

Worked as a Customer Service Executive for T-Mobile (US Telecom) - in iEnergizer. Responsible for maintaining and building customer relations and answering T-Mobile US customers' queries via live CHAT. Duties and responsibility:1. Fielding customer questions and complaints. 2. Processing legit claims and providing technical support.3. Converting potential leads into sales and educating customers about T-Mobile plans and policies.4. Securing customer and company information.

Delhi, India

Worked as a Karate Instructor in Karate Association of India.Responsible for developing and fostering the appropriate Martial Art skills and Social etiquette to enable the optimum development of a child.