Processed and investigated insurance claims, ensuring accuracy and efficiency in resolving customer claims. Reviewed and analyzed claims documentation, identifying potential fraud and resolving complex claims issues.Communicated with policyholders, providing timely updates and resolving customer inquiries.Consistently met or exceeded performance metrics, demonstrating strong attention to detail and excellent customer service skills.Utilized industry-specific software and systems to manage claims data and track progress.Identified and recommended process improvements to enhance claims processing efficiency and customer satisfaction.