- As the QA Team Lead at Bell Canada, I oversaw a team of 12 members, ensuring flawless functionality of BPI for agent communication with customers. I upheld Bell's zero-bug policy through meticulous update scrutiny- Engaged in Agile/Scrum methodologies, contributing to story grooming, sprint demos, and PI Planning meetings- Conducted product requirement analysis & collaborated with Product Owners- Proficient in testing Angular 14 and .Net API integrations using tools like Ready API, Selenium Java scripts, SOAP UI, Postman & Kafka- Managed mobile testing and monitored tools like Kibana and databases including Cassandra, Oracle & SQL- Implemented automation strategies using ReadyAPI, Selenium Java scripts & SOAP UI, integrated with Azure DevOps pipelines, Jenkins for quality & early defect detection- Led software release management, managed testing status with TFS, JIRA, Confluence- Oversaw & tested major migration projects - Spearheaded team of 12 QA squads from onshore/offshore for BPI legacy systems integration with Incontext for simplified data access & Oracle to Cassandra migration, ensuring data integrity & system performance. Developed, reviewed & executed migration test plans & regression test suites for thorough coverage, collaborated with stakeholders to identify & mitigate risks for seamless transitions with minimal business impact.- Complex Third-Party End to End API Integration Testing - Active involvement in testing Field project for ticket creation & appointment scheduling for Bell field technicians, implementing end-to-end testing. Ensured alignment with complex third-party APIs enforcing rigorous regression testing to maintain system functionality & stability amidst updates & modifications. Complex TSV data creation- Led test team in implementing automated and manual testing for Bell Canada's IVR project reducing post launch defects by 50% and improving IVR performance and customer retention.

Managed a team of 10 for E2E testing and data migration on critical Telco projects, achieving a 95% reduction in post-launch issues for Virgin Media and Orange Business Services.Conducted functional and integration testing for IVR alignment with business needs, performing regression tests and UAT support, resulting in a 30% decrease in IVR call error complaints.Conducted extensive testing for Salesforce-integrated e-commerce platforms, resolving over 180 critical issues and achieving a 40% reduction in errors and a 35% boost in user retention.Instituted QA processes to cut bug incidence by 40% and performed JMeter testing, enhancing system stability, improving response times by 25%.Jewellery Editor e-commerce Project- Salesforce-Integrated E-commerce Platform Testing - Spearheaded a team of Software Test Engineers for all E2E testing activities including designing of test plan, RTM, test scenarios, execution, defect reporting/management and continuous updating and maintenance of comprehensive test coverage for Jewellery Editor's’ e-commerce website with Salesforce integration- Salesforce (CRM) & Umbraco (CMS) Testing - End-to-end testing for Umbraco as CMS & Salesforce as CRM integration in the e-commerce platform. - Data Synchronization validation for Salesforce Integration - Thorough validation done and ensured seamless data synchronization and functionality across user registration, product catalog, order process, and customer account management thereby enhancing user experience and business efficiency through reliable Salesforce integration.- Business UAT and Stakeholder Demos - Actively involved in Business UAT and delivered demos to Stakeholders.- Utilized Selenium Framework for Test Suite Maintenance

Project - IPRD (Virgin Media) at Sopra Group, United Kingdom (worked from UK)Domain: UK Regulatory Security & Telecom Duration: Feb'2012 - Sep'2012 - End-to-End Testing Leadership for Telco IPRD Project during London Olympics 2012 Wi-Fi Rollout - Spearheaded comprehensive testing activities for the Telco IPRD project, ensuring seamless Wi-Fi rollout across Tubes (Metro) during the London Olympics 2012 in the UK. The project aimed to provide uninterrupted connectivity for users during the event while also facilitating the transmission of users' IP addresses to the UK Home Office and Police Liaison Unit for security measures.- Requirement Analysis and Seamless Component Integration Testing - Conducted requirement analysis, test planning, and system integration testing, ensuring seamless integration of various components.- Collaborative Engagement with UK Home Office and Stakeholder Teams - Closely interacted with UK Home office, Detica Dev Team, Police Liaison Unit, Technical Architects, BA’s, Testing, and Management Teams.- Onshore-Offshore QA Team Leadership in the UK - Led onshore-offshore QA teams from the UK client site.- Data retrieval using London Underground Simulators and Oracle DB - Generated intricate test data utilizing London Underground simulators and retrieved data using SQL queries from Oracle DB for test case execution.- Successfully led the data migration using ETL and achieved 100% accuracy in correctly extracting, transforming and loading users' IP addresses into the Oracle system securely without breaches and guaranteeing that reports generated are error-free.