Rudraksh Sharma Email & Phone Number

Gurugram, Hr, In

As a Lead Implementation Consultant at Sprinklr, my focus is on driving growth in CCaaS (Contact Center as a Service) markets. Key responsibilities include:1. Leading complex CCaaS transformation projects from initiation to successful completion, ensuring seamless implementation and adoption.2. Conducting comprehensive business analysis prior to configuration to identify pain points in the customer journey and align requirements with key stakeholders, considering product roadmap and client priorities.3. Collaborating closely with the program manager to develop program plans, utilizing agile or waterfall methodologies, that include detailed timelines and thorough dependency and risk mapping.4. Providing valuable consultation to clients on business process improvements that align with their primary business objectives.5. Acting as the main point of contact for technical support post go-live and offering guidance on industry standards for enhancements.In this role, I have demonstrated my expertise in project management, business analysis, and technical consultation, effectively driving successful CCaaS implementations while delivering exceptional customer experiences.

Gurugram, Haryana, India

As a Senior Consultant for Sprinklr, I successfully led complex and large-scale implementations across various regions, brands, and channels. Key accomplishments included:- Delivering a best-in-class unified CCaaS solution that met or exceeded customer requirements- Defining and executing implementation plans that were aligned with product roadmaps and business objectives- Coordinating cross-functional teams, including development, design, and operations, to ensure timely and efficient implementation- Identifying and resolving implementation roadblocks, such as technical issues or resource constraints, to ensure successful delivery- Ensuring high-quality documentation of the implementation process, including standard operating procedures, technical specifications, and project plans.Through my work, I demonstrated my expertise in product management, project management, and technical implementation, as well as my ability to effectively communicate and collaborate with cross-functional teams.

Gurugram, Haryana, India

As a client implementation specialist at Sprinklr, I was responsible for ensuring successful onboarding of new clients by understanding their requirements and designing appropriate solutions. Key responsibilities included:- Conducting thorough discovery sessions with clients to establish success criteria for implementations- Collaborating with both customers and internal stakeholders to provide recommendations on people, processes, and technology to help clients achieve their objectives- Configuring the platform to meet client requirements and ensure their expectations for use cases and functionality are met- Facilitating comprehensive training sessions for all client users in a timely manner- Proactively anticipating future client needs or business requirements to ensure software deployment is executed in a way that accommodates these needs- Prioritizing client satisfaction and value, and supporting services managers/directors to optimize client service related to platform performance, functionality, enhancements, and configuration- Creating accurate, high-quality, and timely documentation of implementation steps and activities for internal and external stakeholders.Through my work, I demonstrated my ability to effectively collaborate with cross-functional teams, communicate complex technical concepts to non-technical stakeholders, and provide exceptional customer service.

Bengaluru, Karnataka, India

As an Actuarial Trainee at Digit Insurance, I was an integral part of the Motor Actuarial Team, where I gained hands-on experience in pricing and exposure analysis for fleet insurance business. Key responsibilities included:- Analyzing exposure and experience data to determine pricing strategies for motor fleet insurance business pan India- Collaborating closely with the underwriting team to establish guidelines for business proposals, resulting in a streamlined process for new business acquisition- Managing and formatting multiple databases in the end-to-end process of fleet business, resulting in efficient data management and analysis.Through my work, I developed a strong understanding of actuarial science and pricing strategies, as well as gained valuable experience in project management, data analysis, and team collaboration.

Noida Area, India

• Responsible for the smooth functioning of the manufacturing line• Examined and fixed defective machines and components• Analysed the common defects and developed processes and flowcharts for problem solving• Tested defective components received from LG Service Centers across India

New Delhi Area, India

• Analysed the Variable Frequency Drives present at the terminal• Presented a report with detailed research about the functioning of the component and the suggested measures to improve efficiency while also being cost effective

Mumbai Area, India

• Worked closely with the Founders to devise the social media strategy of the organization• Contributed ideas toward the marketing plan with a focus on generating organic growth by acquiring more views• Designed graphics for online and offline promotion• Developed and managed digital content on Facebook

Bachelor Of Engineering - Be, Electronics And Communications Engineering, 5.6

Activities and Societies: Debate Team

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