Rudra S. Email & Phone Number

Fairfax County, Virginia, United States

Worked on elicitation of requirements and using those requirements to get IT onboard and understand what the client really want. Understanding on Software Development Lifecycles (SDLC) including Waterfall and Agile methodologies and very comfortable with concepts like SCRUM. Identified areas of improvement and provided various innovative ideas which helped clients in expanding its scope of business along with increasing revenue. Managing L1, L2, L3 support staff scheduling with periodic SCRUM meets. Communicated effectively with staff, stakeholders and insurance companies by email and telephone. Identified new methods to optimize records management. Maintained accuracy, completeness and security for records. Kept accurate log of all requests for information and records. Used classification manuals to gain additional knowledge of quality policies and processes. Accurately pulled customer details for upcoming appointments and procedures, typically within shortest possible time. Interacted and communicated easily with department personnel and public. Reviewed charts and flagged incomplete or inaccurate information. SCRUM master, meeting coordination, auditory facts creation & traceability matrix building.

Alexandria, Virginia, United States

In-Out patients coordination. Logistics & inventory management for food and supplies to patients and nurses. Worked as a receptionist in (Critical Care Unit) CCU while the receptionist was unavailable. Customer coordination including conflict resolution. Product & medicine analysis in terms of costs & allocations.

Springfield

Great Sales Target achievements. Coordination with client contacts.Business analysis, Requirement Gatherings, UML diagrams, Use Case Diagrams, High Level Diagrams, Excel, etc. Building System Requirement Documents. Online meeting logistics planning including infrastructure procurements.