As a Customer Technical Support at Aitme, I provide effective and efficient solutions to clients' technical issues and inquiries, using my attention to detail and problem-solving skills. I also collaborate with the operations team to ensure smooth and seamless service delivery, contributing to the company's customer satisfaction and retention goals.I am pursuing a Master of Engineering in Information Technology Transfer Management (ITTM) from Fachhochschule des Mittelstands (FHM) - Campus Berlin, where I learn how to apply interdisciplinary and intercultural knowledge and methods to manage and optimize the transfer of information and technology in various contexts and sectors. I am interested in exploring the opportunities and challenges of digital transformation and innovation, and how they can create value and impact for society and the environment.