I am a Jr. IT Professional with a knack for keeping businesses running efficiently by supporting their clients with their technical needs. My expertise includes troubleshooting hardware issues in both desktop and mobile platforms and resolving complex software and computer application issues. My inquisitive mind and analytical mindset allow me to identify the root cause, explore multiple solutions to the problem, and educate users on preventing the issue from happening again. My colleagues would describe me as curious, collaborative, resourceful, approachable and calm in the face of high-pressure situations. Outside of work, you can find me engaging in outdoor activities such as hiking, camping and skiing. Because of my passion for the environment, I am seeking opportunities to work with environmentally-conscious businesses to keep their systems functional while delivering top-notch service.