Taking some time for myself to recuperate, recharge, and reset before I start the next chapter.

• Led the development and execution of customer satisfaction (CSAT) surveys for Google Ads products, including Ads, Analytics, Merchant Center, and Data Studio.• Managed data collection and provided expertise to junior researchers to ensure accurate and insightful findings.• Presented survey results to stakeholders, enabling informed decision-making and driving strategic initiatives.

• Orchestrated LinkedIn’s internal NPS program, driving improvements and operational excellence.• Designed program enhancements, maintained seamless operations, and led effective communication among stakeholders.• Presented influential consumer NPS findings to senior stakeholders, driving impactful product enhancements.

• Member of Facebook’s AR/VR Market Insights team--representing the voice of the customer through research vendor management, primary research, and secondary research in support of both Oculus and Portal from Facebook.• Supported Portal’s Q4 2018 product launch through ad copy testing, package testing, report findings synthesis, and brand tracking.• Partnered with cross-functional teams to launch and maintain Net Promoter Score (NPS) programs for both Oculus and Portal.

• Authored commissioned research-supported thought leadership papers and other content marketing collateral for global B2B technology vendor clients.• Scoped, designed, managed, and presented quantitative and qualitative market studies on technology adoption trends and behaviors, informing brand positioning and GTM strategy.• Created research-backed marketing assets, including slideshows, webinars, videos, infographics, press releases, and interactive tools.

• Managed day-to-day responsibilities for custom quantitative research projects, including working as a key team member managing a global brand tracker for a Fortune 500 technology company and as the sole analyst on a multi-country mystery shopping program for a Fortune 500 semi-conductor company.• Analyzed data and developed insights on opportunities to differentiate products in dynamic, international markets.• Interfaced directly with clients and stakeholders to keep an open channel of communication throughout the life of projects.

Vital member of strategic team designing and fielding custom/syndicated primary market research projects based on online surveys. Manage day-to-day logistics of studies, while establishing working relationships with department managers and outside vendors.

• Provided comprehensive risk analysis on large pools of mortgage loans using educational training, strong analytical skills, and an attentive work style.• Analyzed loan portfolios for some of the company’s most important clients (Bear Stearns, Citi, Lehman Brothers, etc.); met critical daily deadlines; and trusted to use in-house automated financial analysis software to evaluate loan portfolios encompassing as many as 1,000 mortgages.• Quickly established a reputation for preparing well-documented financial analysis and due diligence reports to help clients minimize investment risks in an increasingly troubled real estate market.