Sekitar 21 Tahun yang lalu saat setiap organisasi belum mengenal customer service secara jelas, saya sudah bermimpi bahwa suatu saat Customer Service memiliki peran yang lebih besar dalam organisasi. Saya yakin betul bahwa Customer Service tidak hanya ditampilkan sebagai frontliner tetapi mampu menjadi inti dari tujuan perusahaan. Nyatanya tahun demi tahun berlalu, semakin jelas bahwa peran customer service dalam suatu organisasi semakin dibutuhkan.Hal ini dibuktikan dengan banyaknya… Show more Sekitar 21 Tahun yang lalu saat setiap organisasi belum mengenal customer service secara jelas, saya sudah bermimpi bahwa suatu saat Customer Service memiliki peran yang lebih besar dalam organisasi. Saya yakin betul bahwa Customer Service tidak hanya ditampilkan sebagai frontliner tetapi mampu menjadi inti dari tujuan perusahaan. Nyatanya tahun demi tahun berlalu, semakin jelas bahwa peran customer service dalam suatu organisasi semakin dibutuhkan.Hal ini dibuktikan dengan banyaknya para pemimpin organisasi yang mengawali karirnya sebagai customer service. Tentunya ini terjadi karena adanya kesadaran untuk berorientasi dan memberikan layanan terbaik bagi pelanggan.Di sisi lain, kita menyadari bahwa perkembangan teknologi semakin hari tidak dapat ditahan lajunya, hadirnya sosial media saat ini memacu perusahaan untuk terus berinovasi menghadirkan pelayanan terbaik sesuai kebutuhan pelanggan.Maka dari itu, kedepannya saya semakin yakin bahwa karir customer service akan lebih cemerlang. Mari bersama JICSI untuk mewujudkan pelayanan pelanggan yang terdepan. Show less

• Involved in the research and designing of new courses and materials.• Assessing students course work and material.• Involved in the set up of exams and the marking of results.• Responsible for the departmental administrative tasks.• Providing mentoring, advice and support to students on a personal level.• Implementing University research projects and involved in its publication.• Carrying out staff appraisals.• Prepared monthly reports for senior… Show more • Involved in the research and designing of new courses and materials.• Assessing students course work and material.• Involved in the set up of exams and the marking of results.• Responsible for the departmental administrative tasks.• Providing mentoring, advice and support to students on a personal level.• Implementing University research projects and involved in its publication.• Carrying out staff appraisals.• Prepared monthly reports for senior managers.• Actively leading class discussions and encouraging debate Show less

To ensure that all training programs for new hires of Sinarmas Telco Company are given sufficient training before they are assigned to their respective job responsibility. Responsible for training program related to customer care and to make sure that all training programs done by vendors are in line with the training needs of Sinarmas Company. To conduct training for both staff and supervisory new recruits on topics relevant to Customer Care.In charge of the following duties and… Show more To ensure that all training programs for new hires of Sinarmas Telco Company are given sufficient training before they are assigned to their respective job responsibility. Responsible for training program related to customer care and to make sure that all training programs done by vendors are in line with the training needs of Sinarmas Company. To conduct training for both staff and supervisory new recruits on topics relevant to Customer Care.In charge of the following duties and responsibilities: Coordinate all necessary activities related to the training program of the Customer Care Department. Conduct training program for PT Smart-Telecom for both soft skills and hard skills. Conduct pre-test and post-test for all training programs of the company. Substitute for any vendor who would not be able to conduct the training on emergency basis. Ensure that all training materials, training gadgets, training kits, training venue and equipment are available during all training programs of the Customer Care Department. Develop needed Module Training relevant to Customer Care including relevant to Technical and soft skill aspects. Show less

Responsibilities:• Developing strategic plan to support new product introduction, manage commercial alliances, and developing a deep understanding emerging opportunities.• Quantify long term growth opportunities and strategic plans and executing all market development ideas• Researched market and competition, test marketed products, and trained sales forces for national distribution and found the new markets for established products • Developed sales and marketing strategy… Show more Responsibilities:• Developing strategic plan to support new product introduction, manage commercial alliances, and developing a deep understanding emerging opportunities.• Quantify long term growth opportunities and strategic plans and executing all market development ideas• Researched market and competition, test marketed products, and trained sales forces for national distribution and found the new markets for established products • Developed sales and marketing strategy, searched for identified specific markets, and developed methods of penetrating those markets• Responsibility for advertising, packaging, promotions, and product development.• Created new markets for established products and recommended product improvements.• Successfully completed comprehensive training program• Complete responsibility for planning, developing, and marketing Show less

In charge of the following duties and responsibilities:• Responsible for handling 482 employees upgrading, performance evaluation.• Consulted with Managers on numerous problems such as manpower planning, • Report to Managing Director and responsible for Human resource planning in Indonesia such as staffing, career development, performance management, compensation and benefit and related aspects of employee relations as well as organizational development • Processing new hiring… Show more In charge of the following duties and responsibilities:• Responsible for handling 482 employees upgrading, performance evaluation.• Consulted with Managers on numerous problems such as manpower planning, • Report to Managing Director and responsible for Human resource planning in Indonesia such as staffing, career development, performance management, compensation and benefit and related aspects of employee relations as well as organizational development • Processing new hiring, recruitment of needed employees, transfer terminations and payroll changes• Provide Training program and coordinate training program for the company and franchisee• Revised Training program and design progress report• Designing of the job description and specification and compensation package for the company• Employee discipline and attendance• Performance evaluation of employees• Review company regulations and procedures• Participate supporting the business through the provision of proactive HR strategy at all level and active members of the top management team and participate in all matter relating to company’s business in relation to Human Resource• Review and implement HR policies and Procedures• Preparing manpower planning to meet business objective• Participate providing business partner support to the company• Conducting seminar and training for employee• Examine and process changes tom the basic computerized payroll file for approximately 482 employees, maintain control totals for different types of changes by units (increase, new hires, terminations)• Examine time sheets and other records to apply overtime and exception pay practices, and prepare manual checks for emergency situations• Maintain employee absence and vacation records, Compose routine correspondence and solve discrepancy problem Show less

Job summary: To provide, establish and maintain the community health to family health care by working with individuals, families and the community with special emphasis on the welfare of mothers and childrenResponsibilities:  Instrumental in obtaining funding for the project Participated in the establishment and development of this enterprise, which produced a medical software product that automates financial aid eligibility Established the company strategic direction,… Show more Job summary: To provide, establish and maintain the community health to family health care by working with individuals, families and the community with special emphasis on the welfare of mothers and childrenResponsibilities:  Instrumental in obtaining funding for the project Participated in the establishment and development of this enterprise, which produced a medical software product that automates financial aid eligibility Established the company strategic direction, developing an infrastructure tom support the organization and general management, including programs to increase business with additional product Wrote a comprehensive business plan and develop a company profile. Complete responsibility for management of all areas of organization that operate various health care including 36 clinics and 40 physicians Develop and implemented a new physician agreement and revised the employee personnel manual, including retirement plan and payroll system Renovated and considerably upgraded all facilities and equipment Developed and established progressive new systems and procedures, including new patient billing system. Interacted with six separate Boards of Directors organize and conduct the following health services such as Maternal and Child health, Family planning, School health, Health education of the public To Supervise the ordering and distribution of equipment and drugs required for the clinics To supervise the work of the district midwives, community health aides and supporting staff To Arrange contacts with community groups and actively promote community participation in the health services Developed a hospital wide TQM program and increase morale from the bottom 10% within Tenet to the top 33% Show less

) Select and prescribe post-anesthesia medications or treatments to patients.2) Administer post-anesthesia medications or fluids to support patients' cardiovascular systems.3) Evaluate patients' post-surgical or post-anesthesia responses, taking appropriate corrective actions or requesting consultation if complications occur.4) Perform pre-anesthetic screenings, including physical evaluations and patient interviews, and document results.5) Select, order, or… Show more ) Select and prescribe post-anesthesia medications or treatments to patients.2) Administer post-anesthesia medications or fluids to support patients' cardiovascular systems.3) Evaluate patients' post-surgical or post-anesthesia responses, taking appropriate corrective actions or requesting consultation if complications occur.4) Perform pre-anesthetic screenings, including physical evaluations and patient interviews, and document results.5) Select, order, or administer pre-anesthetic medications.6) Discharge patients from post-anesthesia care. Show less