Key Responsibilities:Strategic Leadership: Collaborate with the development and execution of innovative data strategies that support both short-term and long-term business goals. Drive the adoption of data-centric solutions across diverse organizational functions to ensure alignment with overall business objectives.Client Empowerment: Act as a trusted advisor to our clients, helping them to understand and leverage the power of their data. By unlocking the potential of data analytics, we enable clients to make informed decisions that lead to enhanced operational efficiencies and strategic advantages in their respective markets.Product Innovation: Collaborate with technology teams to design and enhance data solutions that provide actionable insights, ensuring our product offerings are at the forefront of the industry. Lead initiatives to integrate advanced analytics and machine learning capabilities into our solutions, enhancing their value and utility.Team Leadership and Development: Manage a team of sales and client relationship professionals, fostering a culture of innovation, continuous learning, and client-centric focus. Provide mentorship and career development opportunities to team members, encouraging their professional growth and alignment with company goals.Revenue Growth and Client Retention: Directly contribute to revenue growth through strategic client engagements and robust data solution offerings. Oversee key account management strategies emphasizing personalized service and exceptional support.Industry Engagement: Represent the company at industry conferences and events, sharing insights on the transformative power of data analytics and building relationships with potential clients and partners.Stay abreast of industry trends to keep our solutions relevant and competitive.

Leading a Global Technology team to make sure clients succeed in the use of the mine planning solution. Responsible to meet goals to increase recurring revenue to 50% of the company’s total revenue. Responsible for high client retention and reactivation's with over 90% year-over-year success. Responsibilities include the clients succeed therefore increasing the reactivation and retention of clients using structured value based sales methods. Measured on revenue growth, EBIT, client retention and accurate forecasting.

Guided a global sales team for software division on new business, recurring revenue and operations to maintain growth of over 10% year over year. Responsibilities including global sales, Marketing to client base, client relations, recurring revenue, maintaining and improving process and procedures. Providing accurate weekly, monthly and quarterly forecast.

Customer Success maintaining a renewal rate of 96% or higher annually. Established a global sales team in 12 countries for software division new business increased recurring revenue and lead the operations team. Responsibilities include the increase in sales by creating a new global sale team, Marketing to client base, managing the client relations and recurring revenue teams while constantly improving process and procedures globally. In summary, making sure clients succeed!

Spearheaded the transition of a centralized support team in the U.S. to a global 8 office support and service team. The support satisfactory rate increased to 97% globally. Lead the technical team including technical support and services. The responsibilities include creating and mentoring the technical management teams to adopt the corporate culture (client centric). Established procedures and policies to improve communication with clients and increase service revenue.