Responsible by IT Department.Implementation of HubSpot CRM with G-Suite Integration.CRM Deals Management.Obtaining leads via LinkedIn, Google Search and Google Ads.G-Suite ManagementDevelopment of Inventory Mobile Apps using AppSheet Google tool, that also is integrated with Google Drive.Development and Management MCC WebSite.

Responsible by managing network infrastructure, service desk, telecommunications, servers, web domains, SAP, Salesforce and Google Apps in Brazil and Mexico offices. Member of the global IT department, responsible by supporting remotely all users of other subsidiaries, also a global IT admin - Lotus Notes, Google Apps, Blackberry and ADMain activities and projects:Restructuring the IT departmentResponsible by budgetReplacement of computers, switches and serversOutsourcing the printing services, and the deployment of print controlReplacement of telephone system, deployment the billing by extension, call center, and mobile modulesNetwork and electric cabling replacement, also reorganization of servers room, and racks in order to follow the company policiesInstallation of fire detection & protection system in the servers roomsInstallation of power generator used by all equipment located into servers room, all computers, and emergency lights of Brazil officeDeployment of SalesForce in Brazil, and also by manage all customers’ accounts, technical support, system translation to Portuguese, and by deliver trainingsE1 line replacement in Mexico and Brazil, in order to save money, and also by the installation of new internet lines and bluecoat devicesReview of all IT and telephony contracts, that resulted on monthly savings.Responsible by deliver trainings to Brazil and Mexico users (Google Apps, Lotus Notes, SalesForce, Remedy, etc ...)Responsible by creating digital training method based on short videos, with detailed documentation, showing the step by step to perform each task in the main company systemsIT Meeting 2012 - USA - Migration from XP to Windows 7, Lotus Notes and file servers migration to Google AppsIT Meeting 2013 - Bangkok - Internal Control System Training, global IT support reorganization, and ITs roles reviewIT Meeting 2014 - Turkey - SixSigma Black Belt training, Remedy Implementation, Corporate Wifi/Cisco Deployment in all offices

Supporting users and other analysts from Latin America (Argentina, Brazil, México, Venezuela, Porto Rico and Panamá) and MiamiDeveloping Windows XP installation images for Latin America officesDeveloping guidelines (Portuguese and English) to Latin America and MiamiManagement of user accountsManagement of server backupManaging and supporting blackberries for Brazil, Argentina and Miami officesManagement of printers costs Management of video conferences – Codian systemApproval of new Sony notebook models for Latin America officesProject of Windows XP migration to Windows 7: responsible for testing the new operational system and applicationsProject of Lotus Notes migration to Outlook 2007: responsible for delivering Outlook 2007 training to all users from São Paulo office and by migrating users workstationsProject Cisco Voip: responsible for installation and tests of all telephone equipmentResponsible for virtualization project of computers inside pen drivesCaracas trip (Venezuela), project of migration of all computers and blackberries of HBO office to Sony network; responsible for the migration of all computers and blackberriesProject of print outsourcing: responsible for installing and configuring all printersProject Inventory: responsible for installing and auditing (software/hardware) of all computers from Latin America and MiamiProject of recycling of Mexico support analysts: responsible by deliver trainings in English

Supporting users and other analysts Developing Windows XP and 2000 installation images for Latin America officesProject of Windows 2000 migration to Windows XP: responsible by migrating all user’s workstations

Supporting users, hardware and networksHelpdesk inside companies such: WarnerBros, Fox, Columbia Tri-Star, Berlitz, etcSupporting users by telephone