Rudy White Email & Phone Number

Orlando, Florida Area

Managed and monitored activities of all Front Office employees to ensure adherence to established standards of excellence and guidelines outlined in the employee handbook, hotel policies, and procedures. Employed effective cross departmental communication to improve guest services in close partnership with Housekeeping Department. Embraced responsibility for informing overnight staff of nightly activities, group / VIP arrivals, special requests, and repeat guests. Oversaw hotel night shift operations to ensure guest satisfaction and safety. Conducted monthly resort-wide MOC OC Audits. Served as acting as hotel’s manager on duty in absence of the General Manager; skillfully managed complaints, disturbances, special requests, and other challenging issues through effective problem-solving skills. Maintained OC audits scores from 60% to 80%; IA audit scores from 75% to 82%; and arrival scores from 65% to 78%. Ensured guest and staff security by reporting suspicious persons, activities, and hazardous conditions to the Security department and Front Office Manager.

Orlando, Florida, United States

Provided quality management support to operations teams; highly skilled in making critical decisions to facilitate care and safety of resort and guests. Ensured success by providing support to security staff during challenging and sensitive situations. Regularly conducted property walkthrough and inspections of public areas and vacant villas.

Guest Relations Mgr duties:Worked with all department managers/associates to meet/surpass guest service expectations;* Promoted and marketing business; displayed leadership in guest hospitality and operations;* Participated in hiring, training and retention of diverse labor force; * Monitored wage and expenses and made adjustments to meet or exceed budget expectations;* Maintained statistical and financial records; * Planned and organized accommodations, catering and other hotel services.Chief Concierge Manager, Richmond Marriott, Richmond, VA 2004 to 2005* Recruited, trained, scheduled and monitored bell staff, concierge staff and drivers; * Ensured the success of events and conferences; * Maintained inventory of supplies and equipment of hotel assets; * Interacted with contractors and suppliers; ensured effective security and inspections of property and services in compliance with licensing laws, health, safety regulations, etc.Restaurant Manager, Blue Fire Steak House, Richmond Marriott, Richmond, VA 2002-2004* Maintained overall responsibility for business performance of the restaurant* Analyzed and planned the unit's sales levels and profitability* Organized marketing activities, such as promotional events and discount schemes* Prepare weekly reports, including staff control and food control* Created and execute plans for department sales, profit and staff development* Set budgets and/or agreed upon them with senior management* Organized and supervise all shifts of kitchen, waiters and cleaning staffConcierge/Guest Relations Coordinator , Richmond Marriott, Richmond, VA 1991-2002* maintained repeat customer programs including managing VIP relationships;* provided information to guests for events and attractions, tours, travel routes and transportation schedules; Dining Room Attendant/Host/Asst Maitre'D - Fine Dining - Progressive Movement from June 1989 to March 1991 , Richmond Marriott, Richmond, VA