Implemented a rapid technology transformation to support the strategic goals of the organisation and reduce operational spend by 30% in the first year. Provided strategic and innovative direction of the department to improve services. Transformed the culture to be customer-focused to improve customer perception. Trusted adviser to department heads ensuring that technology was meeting needs to achieve their outcomes.Achievements• Redevelopment of the foundation of the network to improve productivity across the units.• Improved customer satisfaction through the development of a customer-focused culture. Department motto – “what does it mean for the customer”• Produced operational savings of about 30% which provided better outcomes for the consumers of the services provided.• Redeveloped and improved delivery of Service across the Wide Area Network (WAN) for the organisation.• Developed, implemented, and coordinated the strategic direction of technology infrastructure and services• Lead the strategic redevelopment of the Human Resources and Customer Relationship database to improve customer engagement and business efficiency for the organisation.• Implemented and developed the reporting platform for executives to utilise the information available more strategically and intelligently (Big Data analysis).• Developed a solution-focused, client-centric, and high performing team that truly focuses on the needs of the client and what they are wanting to achieve with the use of technology.• Review of processes and procedures within the business and strategically aligned the technology for business.• Plan, administer, and control budgets for contracts, equipment, and supplies.• Improved resolution response times by 80% through a solution-focused team• Management of system security, information, and data analytics

Being a location diverse organisation there was a heavy dependence on-site connections to the internet which was failing. Implemented a rapid technology redevelopment to support the strategic goals of the organisation. Provided strategic and innovative direction of the department to improve services. Transformed the culture to be customer-focused to improve customer perception. Trusted adviser to department heads ensuring that technology was meeting needs to achieve their outcomes.Achievements• Provided strategic direction and guidance through the COVID-19 pandemic allowing the organisation to remain 100% operational through smart use of technology.• Improved customer satisfaction through the development of a customer-focused culture. Department motto – “what does it mean for the customer”• Standardisation of new budget management process saving the organisation over $500,000 per year in technology-related costs.• Redeveloped and improved delivery of Service across the Wide Area Network (WAN) for the organisation.• Developed, implemented, and coordinated the strategic direction of technology infrastructure and services• Lead the strategic redevelopment of the Human Resources and Customer Relationship database to improve customer engagement and business efficiency for the organisation.• Implemented and developed the reporting platform for executives to utilise the information available more strategically and intelligently (Big Data analysis).• Developed a solution-focused, client-centric, and high performing team that truly focuses on the needs of the client and what they are wanting to achieve with the use of technology.• Review of processes and procedures within the business and strategically aligned the technology for business.• Plan, administer, and control budgets for contracts, equipment, and supplies.• Improved resolution response times by 80% through a solution-focused team• Management of system security, information, and data analytics

Provided strategic and innovative direction of the department to improve services. I developed a customer-centric culture that benefited the School’s strategic goals and objectives. Implemented delivery frameworks that ensured that infrastructure was always available at the highest possible standard. Trusted adviser to department heads ensuring that technology was meeting needs to achieve their outcomes.Achievements• Developed, implemented, and coordinated the strategic direction of technology infrastructure and services• Implemented and developed the reporting platform for executives to utilise the information available more strategically and intelligently (Big Data analysis).• Developed a solution-focused, client-centric, and high performing team that truly focuses on the needs of the client and what they are wanting to achieve with the use of technology.• Review of processes and procedures within the business and strategically aligned the technology for business.• Plan, administer, and control budgets for contracts, equipment, and supplies.• Improved resolution response times by 80% through a solution-focused team• Management of system security, information, and data analytics

Rapidly redeveloped the technology landscape within the School to be more reliable, robust, and agile. Set the strategic direction ensuring the School was able to adapt the learning needs of students. Implemented a culture of continual process improvement to ensure that business needs are met and exceeded with every technology solution.Achievements• Successful mobilisation of students and staff through the implementation of the School 1-to-1 Tablet PC student program.• Strategic development of the implementation of many cloud-based platforms to ensure the integrity of data.• Improved overall infrastructure by achieving 99% uptime.• Developed and implemented the strategic direction of technology infrastructure and services.• Preparation of grant submissions and presentation, gaining Federal funding for laptops equating to over $500,000 over 2 ½ years.• Introduction and standardisation of new budget management process saving the organisation over $100,000 per year.• Created ticketing platform for staff to create transparency in the department of request status.

With a heavy dependence on the network of Judges throughout the Court, mobility and service improvement was paramount. I was able to improve the mobility of Judges, faster delivery of services across the network, and more reliability. All of this was done within a finite budget and I was able to provide long term financial savings through smart technology implementations.Achievements• Provided 5-year implementation and roadmap of services to increase availability to Court locations.• Implemented new technology solutions saving the Court over $100,000 in travel costs per year.• Improved delivery of Service across the Wide Area Network (WAN) for the Court.• Upgrade to the LAN switching and Server environments in all Court locations to improve reliability.• Implementation of the System Monitoring management software for all network devices for uptime, availability, and performance.• Manage project execution to ensure adherence to budget, schedule, and scope.

Started providing IT management services and then promoted to look after the Service Delivery and Transition contracts where services were outsourced to the Senteq Helpdesk and technical services area. Oversaw the transition of several major contracts won by Senteq.Achievements• Successful service delivery and transition of Lend Lease Field Support, IT Procurement Services, VAX Support Services, Tape Management Services, Project Site Commissioning and Decommissioning• Transitioned BNP Paribas Australian’s IT helpdesk services to an outsourced model.• Provided IT Management services to Evalue• Maintain and improve Provider/Client professional relationship.• Provide Consulting services on Service Delivery frameworks.• Implementation of Web Content Filtering and Remote Access project for a large NSW Government Department• Migration of the major communication database for large NSW Government Department• Redevelopment of Evalue Cognos and Data warehouse reporting environment (Big Data)