Responsible for loading new customer user data from their Legacy Payroll systems into Ultimate Kronos Groups databases via numerous ETL and heavy SQL server data cleanup processes.

Involved in a high level support/solutions role internally and liaison directly with product engineering as well as upper management to provide input on the current status of the UPL Product while also brainstorming new product ideas and enhancements to help improve the overall customer experience. Am also responsible for assisting the team with their existing case load and working on plans to help streamline their efforts as well as train new hires on the support team.

Formed the newly created UltiPro Learning Support Team alongside 3 other team members to enhance the customer support experience for the company's Learning Management System as well as streamline the internal support mechanisms and established technologies (Utilizing new scripts for SQL based investigations as well as Web API calls created for the purposes of streamlining customer service and minimizing wait times).

Part of the interface support team dedicated to handling support issues on custom SQL based benefit exports and imports, troubleshooting and enhancing interface coding to ensure customer file feeds are up to spec. Worked very closely with the integration teams to diagnose system related issues as it pertained to said infrastructure and also organized high level account calls to discuss issues and grievances with customers in order to reach a mutually beneficial goal for all parties.

I work with the Data Enhancement group to implement data collection systems that optimize statistical efficiency and data quality, validate trending survey market research, as well as troubleshoot and document system outputs

Handle On-Site Computer Support, Printer, Networking, and Internet repair. (WiFi, Cisco Routers, Switches, Cabling, small business network security, remote desktop, WAN network, basic VoIP, PC Laptops/Desktops, Antivirus, Microsoft Windows 7 & 8 Enterprise, Mac OS X, System Restoration, Computer Performance Upgrades, and numerous other functions.Also work in a consultation role discussing system requirements and documentation for applications across campus, assisting end users with their software needs to ensure continual business process flow.

Specialized in Business Development, Recruitment, and Human Resources (including Talent Management ) for a global organization, driving in new accounts through grassroots marketing and prospecting.

Handle the Sales and Business Development of corporate operations and assist in the logistics department, facilitating annual business of over $15 million dollars in product and services

Abercrombie & Fitch: Assistant Manager, Ft LauderdaleManage and oversee the successful operation of a key location of a multi-billion dollar retail businessLead a staff of over 100 employees — managing scheduling, inventory, and resourcingDeveloped a core marketing team to ensure the integration of all in-store advertising and promotions Coordinate with Corporate Marketing all in-store advertising to drive the A&F brandInitiated local marketing with street teams in high traffic locations Created social media marketing campaign for local store with Facebook page and twitter account for promotions and grew friendsDeveloped promotional partnerships with local colleges and high-schools to increase brand awareness Key Client lead dealing directly with end-consumers to accommodate all requests and needs Track performance and store sales to reach goals and ensure success

Key Client liason assisting in leading the development of media plans to address goals and objectivesManaged and partnered with media planning teams across national and local advertising, as well as traditional and digital channels.Conducted research on behalf of the ClientEvaluated new marketing models and forms of media reachConducted competitive analysis to maximize clients market share and presented findings Organized conferences with national TV networks, brainstorming sessions to address clients needs