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• Provided guidance on community strategy & made recommendations for platform vendor, community structure & access permissions.• Helped Google launch a successful new community, googlecloudcommunity.com, which has had phenomenal adoption rates thus far. • Main liaison/escalation manager representing Google Cloud Community needs to the designated platform vendor pre & post launch.• Oversaw community migration activities: design review & user journeys, user audit & mapping plan, migration criteria, & content inventory/mapping which lead to a smooth migration, successful launch with minimal disruption or downtime.• Participated in Business Acceptance and User Acceptance testing, tracked & managed issues for a successful launch.• Manage the Engineering & Community management teams on the transition of support, development, stabilization & maintenance of the Public Sector Connect community, pubsecconnect.com, from a previous vendor who assisted with the community launch.

• Main clients: Cisco, Roche Digital Diagnostics - Viewics, Google, NetApp, NETGEAR, Arlo Technologies, Inc., Avnet, GoPro, Crownpeak • Managed enterprise level identity & access, globalization/localization & social knowledge management projects.• Managed front-end & back-end enhancement projects for customer facing & internal community websites. • Executed daily stand-up calls: Provided work direction & leadership to globally dispersed project teams, including scheduling, assignment of work & review of project efforts. • Provided status readouts to senior management & stakeholders on project milestones, identified issues & assessed variances. • Developed & maintained business relationships with internal & external stakeholders critical to the success of the project. • Ensured a collaborative culture existed across the team & promoted team building.

• Identified & engaged stakeholders across Viewics & Roche Affiliates to define the strategic business requirements for a new community.• Collected & assessed detailed requirements & dependencies; recommend community strategy & implementation plan to address needs.• Recommended community structure, capabilities, tools & appropriate platform for a successful community implementation. • Defined developed communication, training, change management & community adoption plans.• Managed & communicated community implementation project timeline & milestones.• Managed the successful launch of new community focused on global affiliates.

• Drive cross-functional planning sessions to set & align on scope, delivery dates, milestones & business outcomes.• Develop & actively maintain an end to end program road map including policy, process, technology & change management activities.• Track program progress against key milestones & deliverables.• Lead daily stand-ups, program commits & other relevant program discussions.• Accountable for program communication to key stakeholders, including senior level leadership.

• Lead & manage a large-scale cross functional client-driven project with an end goal of accelerating sales to the small business sector.• Work with internal & external clients to improve partner data quality & correctly map registered partner sales.• Communicate with clients & customers to determine their needs & requirements. • Develop, design & implement improved business processes & solutions to meet consumer expectations. • Assist with budgeting & financial status reports.

• Managed community migrations from various legacy platforms to the next generation platform solution. • Managed internal & external resources to ensure successful implementations & adherence to SOWs, requirements & timelines.

• Managed enhancement, expansion & support of a highly customized & integrated Lithium platform. The next generation social knowledge management community used by the global technical support & product engineering organizations. • Internal consultant/advocate to leaders throughout the organization to understand their collaboration & knowledge sharing needs, identify opportunities & implement solutions that added business value. • Scrum Master responsible for prioritizing & planning development with inputs from Product Owner. This included managing the backlog, prioritizing & planning releases, upgrades & new front-end feature implementations for community web sites.• Clearly articulated the purpose & value of the community to internal & external stakeholders. • Defined & designed support & development processes which improved operations & stakeholder communications. • Acting product owner for Lithium platform working with vendor to clear issues & defects, planning for platform upgrades & new front-end feature releases for customer facing & internal community web sites.• Managed Level 1 & Level 2 support teams, ensured service level agreement compliance & continued process improvement.

• Successfully managed & delivered projects while the organization transitioned from waterfall to agile methodologies.• Managed a high visibility Enterprise Release Management Organization project. Major milestone was to meet the enterprise wide legal compliance requirement to operate in French, as well as English which allowed Cisco to continue to do business in Quebec.• Developed project plans including task identification & allocation, timelines, personnel & budget requirements. • Motivated, mentored & coached project team to deliver their best & be accountable for their work. • Worked with IT Operations & Executive teams to identify inefficiencies & develop technical solutions to business problems. • Built & maintained working relationships with team leaders, vendors & other departments involved with IT projects. • Evaluated existing processes & established & documented new improvements, procedures & goals. • Presented status to management & worked with department heads to help define, prioritize, & develop projects.

Promoted to Director, leading 20+ IT & Facilities professionals on both coasts. Assumed the additional responsibilities of Facilities & Business Continuity & continued to head the IT department. Responsible for long term organizational planning, budgeting, space needs, equipment, staffing, vendor management, & procurement. Accountable for identity administration, email administration, systems access, security access, software compliance & for the strategic direction & tactical delivery of IT systems & solutions.

Head of the IT department responsible for managing bi-coastal team, budgeting, capital planning, enterprise software licensing, vendor negotiation, email administration, systems access, hardware/software standards & procurement.

Responsible for complete analysis, definition of scope, resource requirements, change management, & negotiations involved with technical projects. Vendor Manager for LS&CO productivity tools (mobile phones, pagers, calling cards, conference cards).

Drove the development of specific technology requirements based on department strategy – Implemented change management procedures; performed needs analyses; negotiated hardware/software upgrades; researched, identified, negotiated, & managed new technical vendor partnerships.