Rudy Serrano Email & Phone Number

United States

United States

Miami, Florida

• Process work items for access via Remedy using Active Directory for an organization of 50,000+ users• Create user accounts and security groups in Active Directory• Disable/Delete access for users no longer with the company• Work closely with partners to ensure procedures are up to date and being followed• Updated procedures• Collected metrics/stats for the team• Compiled report of team metrics/stats and sent to director• Administer Local Admin Rights• Administer RSA VPN Access• Troubleshoot VPN access issues• Trained 8 team members on RSA and daily activities and procedures• Assigned/distributed work• Provided general troubleshooting of access related issues; Locking/unlocking accounts, resetting passwords• Maintained exceptional level of detail and provide accurate record keeping• Conducted team meetings

Orlando, Fl

• Process work items for access via SailPoint Life Cycle Manager using Active Directory and Directory and Resource Administrator (DRA)• Maintained and updated user access across 4 business units for an organization of 30,000+ users• Managed systems access permissions for on boarding 700+ call center personnel• Streamlined training and on boarding processes for continuous efficiency improvement• Determined whether changes of access met regulatory and statutory compliance requirements• Provided general troubleshooting of access related issues; Locking/unlocking accounts, resetting passwords• Maintained exceptional level of detail and provide accurate record keeping• Trained 7 new employees• Developed close relationships with other departments heads to ensure employees (new and existing) had the necessary access to perform their duties

Orlando, Florida Area

• Collected and transported files, records and documents on time and un-damaged • Received mail for distribution to appropriate departments• Accurately completed necessary paperwork for tracking purposes• Built and developed rapport with servicing clients

Orlando, Florida Area

• Trained (10) and oversaw all new employees• Managed rental system of rentals ensuring each bike was clean, serviced, maintained and not double-booked• Booked reservations and answering customer questions via phone, internet and in person• Provided exceptional customer service, helping renters to plan routes• Assisted in proper motorcycle selection• Acted as main translator for Spanish speaking customers throughout the store• Documented contracts in excel, ensuring accurate accounting of insurance policies