With over two decades of experience in the hospitality industry, I have honed my expertise in managing corporate hotels and leisure resorts ranging from two to five stars across multiple countries. My extensive intercultural experience in several countries, gained from working with diverse multicultural teams, enables me to operate effectively in various cultural contexts.My mission is to innovate service delivery, enhance operational efficiencies, focus on sustainability, and ensure our guests receive the finest experiences. My leadership is rooted in my passion for the hospitality industry and my dedication to nurturing a team that values integrity, collaboration, and exceptional service.In my role, I steer our properties through the complexities of global hospitality, ensuring we maintain the highest standards while adapting to ever-evolving market demands. I am committed to driving growth and excellence in all aspects of operations, from front-of-house services to back-end processes.In my last position as the Chief Operating Officer Hotels at FTI GROUP, I oversaw more than 50 hotels with 13,000 rooms across five brands. This role embodied the organization's commitment to excellence and cultural diversity. I implemented strategic initiatives to enhance guest satisfaction, optimize operational efficiencies, and foster a culturally inclusive environment within each property. I also focused on sustainability practices, ensuring that our operations were not only efficient but also environmentally responsible.