Delivery Director
Current
Aug 2022 - Present
AeroLeads people directory · profile
Jonathan Ruel Email & Phone Number
Delivery Director
at
Kyndryl
1 work email found
@ibm.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Jonathan Ruel? Overview
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Quick answer
Jonathan Ruel is listed as Delivery Director at Kyndryl, based in Mechanicsburg, Pennsylvania, United States. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Jonathan Ruel.
Jonathan Ruel previously worked as Senior Service Delivery Manager at Kyndryl and Senior Service Delivery Manager at Ibm. Jonathan Ruel holds Master'S Degree, Information Technology Project Management from Harrisburg University Of Science And Technology.
Company email context
Email format at Kyndryl
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{first}.{last}@ibm.com
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AeroLeads found 1 current-domain work email signal for Jonathan Ruel. Compare company email patterns before reaching out.
Profile bio
About Jonathan Ruel
As a Delivery Executive at Kyndryl, I lead global delivery teams that delivery IT infrastructure services to clients in the health care life sciences industry, ensuring quality, efficiency, and customer satisfaction. I have over 20 years of experience in IT service delivery management, with certifications in Project Management Professional (PMP), ITIL Foundation v3, and Six Sigma Black Belt Professional, along with various technical certifications.My core competencies include managing large and complex health care systems, and collaborating with technical and executive teams, and driving continuous improvement and innovation. I am passionate about delivering IT solutions that enable business transformation and growth for my clients and my company. I have successfully delivered IT infrastructure projects involving hardware, cloud, network, security, and automation, resulting in improved performance, cost savings, and customer loyalty.
Listed skills include Service Delivery Management, It Strategy, Information Technology, Technology, and 41 others.
Current workplace
Jonathan Ruel's current company
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10 roles · 19 years
Jonathan Ruel work experience
A career timeline built from the work history available for this profile.
Senior Service Delivery Manager
Oct 2021 - Aug 2022
Senior Service Delivery Manager
Jan 2018 - Oct 2021
Global Service Delivery Manager
2015 - 2018
~3 yrs
Critical Situation Service Delivery Manager
- Proactively track delivery of service improvement action items to show consistant improvement in service delivery to meet customer satisfaction.
- Manage appropriate change management in ensure all scheduled and unscheduled changes are being performed according to procedure.
- Manage the internal and client relationships required to deliver service obligations.
- Responsible for monitoring and delivery services against defined service descriptions and service levels.
- Manage service improvement program to stabilize client infrastructure and prepare the service delivery for a steady state for the future.
- Participate in account governance and service performance reviews.
2014 - 2015
~1 yr
Manager, Information Technology
- Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated.
- Windows Server Environment to include experience with Windows 2003 through 2008R2; Primary and Secondary Domains; Microsoft SQL Server up through version 2008; Microsoft Exchange 2010; Blackberry Enterprise Servers.
- Prepares, maintains and tests a technology disaster recovery plan and assures business continuity functions continue with other departments.
- Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
- Manage Cisco Blade enclosures running VMware in a cluster environment with multiple Dell SANs
- Manage a physical and virtualized data center remotely and physically, ranging in Server 2000 to 2012 running Hyper-V and VMware 5.1.
2012 - 2014
~2 yrs
Manager, Technical Support
- Manage a team of 24 technical support engineers, one technical support analyst and one supervisor.
- Develop project plans for training in preparation for new equipment that will be supported.
- Integrated two technical support teams from two companies to provide support 24/7 to meet the needs of our customers
- Provide root cause analysis to clients on escalations
- Provide client support and escalation support 24/7
- Building a test lab environment for the company from ground up
Sep 2010 - Oct 2012
Site Operations Manager
- Managed central hub for Sun Microsystems/Oracle based out of Camp Hill, Pennsylvania.
- Managed 150+ employees in a business process outsourcing operational role, which included technical training program, program managers, quality assurance team and business analysts.
- Coordinating site shut down with account executives and the client. This included in preparing equipment inventory, shipping equipment to alternate sites and preparing staff to transition volume back to the client.
- Organized recruiting classes including resume building class to assist in job placement for 150+ employees
- Overseeing multiple support programs for the client and overseeing training programs.
- Coordinating training for the different programs with team supervisors.
2009 - 2010
~1 yr
Storage Supervisor
As a storage supervisor I oversaw 50+ direct reports in a technical support environment. Main goals of this position was to ensure the team was staying focused on the customer's SLA requirements, managing customer escalations, quality assurance of the support team and future training needs for the client. Additionally, I managed projected with the client.
2007 - 2009
~2 yrs
Technical Support Engineer
- Provide technical support of hardware, software, operating system and network issues
- Use sound customer service skills and be resilient to change in a fast-paced call center environment
- Provide initial systems diagnostics analysis
- Demonstrate customer focus with a strong sense of urgency in resolution of customer issues & problems to meet contractual service levels
- Assist with installation, de-installation, break/fix, upgrades, evaluations, and performance issues
- Assisted system administrators with data recovery
Oct 2005 - Mar 2007
2 education records
Jonathan Ruel education
Master'S Degree, Information Technology Project Management
Harrisburg University Of Science And Technology
Bachelor'S Degree, Computer Systems Networking And Telecommunications
Pennsylvania College Of Technology
FAQ
Frequently asked questions about Jonathan Ruel
Quick answers generated from the profile data available on this page.
What company does Jonathan Ruel work for?
Jonathan Ruel works for Kyndryl.
What is Jonathan Ruel's role at Kyndryl?
Jonathan Ruel is listed as Delivery Director at Kyndryl.
What is Jonathan Ruel's email address?
AeroLeads has found 1 work email signal at @ibm.com for Jonathan Ruel at Kyndryl.
Where is Jonathan Ruel based?
Jonathan Ruel is based in Mechanicsburg, Pennsylvania, United States while working with Kyndryl.
What companies has Jonathan Ruel worked for?
Jonathan Ruel has worked for Kyndryl, Ibm, Essintial Enterprise Solutions, Hewlett-Packard, and Electronic Data Systems.
How can I contact Jonathan Ruel?
You can use AeroLeads to view verified contact signals for Jonathan Ruel at Kyndryl, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Ruel attend?
Jonathan Ruel holds Master'S Degree, Information Technology Project Management from Harrisburg University Of Science And Technology.
What skills is Jonathan Ruel known for?
Jonathan Ruel is listed with skills including Service Delivery Management, It Strategy, Information Technology, Technology, Windows Server, It Business Management, Virtual Teams, and Active Directory.
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