Rufo Gallardo Email & Phone Number

Miami, Florida, United States

Miami

• Supervise and manage a team of 14 drivers.• Decreased waiting time from 45-60 min down to an average of 30 min by optimizing routing (manually and using software support).• Decreased maintenance and gas expenses by 3% while still increasing the number of daily trips by 20% due to a higher membership. • Helped set up a new routing system and provided feedback after implementation for further improvement and new routing features such as map routing, appointments type, time and patient preferences.• Switched GPS Tracking software to a new provider, decreasing cost by 50% while increasing tracking features such a code scanning on the go and current fuel level for a more accurate expenses report.• Answer all transportation complains and made necessary adjustments to ensure patient satisfaction (current positive patient feedback at 95%).

Miami-Dade

Greet and schedule an average of 80 patients daily while ensuring referrals and eligibilities are up to date.Prepare and maintain all the documentation required by the two PCPs such as specialist reports, doctor’s letters, and previous medical records. Liaise with pharmacist and external providers to ensure all patient received an outstanding service (an average of 20 calls a day).Help coordinate transportation in day to day basis to an average of 100 patients, while answering a similar amount of phone calls.Up to date, I have referred almost 20 new patients to the center (Medicaid and Medicare).

- Accurately documented patient information, maintaining records and; scheduled patient appointment company’s database.- Troubleshot an average of 100 patient inquiries a day while ensured member’s expectations were met. - Performed as switchboard operator in a fast-paced environment, decreasing hold time by 2 minutes while screening and redirecting all calls to the appropriate extension.- Liaised with third party organizations to order supplies.

- Greeted all members upon arrival at the center, maintained lobby area with adequate apples, neat/clean and organized and arranged transportation as needed.- Influenced patient satisfactions by ensuring patients were greeted upon arrival properly registered in the system; and provided service in a polite, courteous, and professional manner.- Escorted patients from PCP area to Specialty, X-ray, Lab, and HIM while ensuring patient safety.- Verified that Outside Provider Appointments were scheduled with transport have proper documentation ready

Cuba

- Set up and configured hardware and software on 20 computers as need it.- Developed and maintained a proper inventory and all the equipment.- Implemented third party software such as deepfreeze software to avoid changes on the system by users.- Restored data, operating systems, files, documents, and drivers.- Set up and configured hardware and software on company equipment.- Troubleshot network issue such as TCP/IP, DNS and DHCP servers.- Provided knowledgeable Computer Network Analysis and Consultation for over 30 clients.- Communicated with business professionals about technical issues and information technology on a daily basis.-Implemented IT tasks / projects assigned by a supervisor on a weekly basis.- Taught Basics of Informatics 3 times a week, to a class size of 10 to 15 students.

Associate Of Arts (A.A.), Health/Health Care Administration/Management

Activities and Societies: Phi Theta KappaMember of Phi Theta Kappa, the International Honor Society of Community Colleges for superior.

Accounting Analitics, Accounting

Information Technology

CompTIA A+ and Network+ Certificates at the end of the course