Russell Fox Email & Phone Number

United Kingdom

Hamburg, DE

Hamburg, DE

• Accountable for the Technology Infrastructure & Operations functions for the UK businesses, as well as technology teams that support HR and Finance, and the technology procurement team, project management and CRM.
• Responsible for leadership of the teams to ensure that they deliver fit for purpose, robust and reliable, cost-effective services to the multiple stakeholders, both within the UK and more widely through group.
• Creating and managing budgets, ensuring that any competing priorities of the stakeholder(s) are managed and planned, along with the resource planning and development of the team
• Contribute and collaborate with the Global Technology Board on the provision of shared group services, ensuring that any UK based resources are contributing as agreed to the delivery of group services
• Participates in the assessment of solutions required to achieve desired business goals
• Responsibility for charging and re-charging models for the group to ensure they are effective and efficient and meet the compliance requirements of the business

Cambridge, Cambridgeshire, GB

Poole, Dorset, GB

Engaged with the Thames Valley Police & Hampshire Constabulary IT team to help improve:- Change Management- Problem Management- Incident Management

Newport, GB

• Responsible for creating and running a world class, business led change function
• Leading the implementation of change programmes/projects across the company to transform and enable growth
• Planning & executing external client driven implementations with P & L responsibility
• Develop strategic relationships with our parent company, Tech Mahindra and leverage opportunities where appropriate
• Operate a flexible resource pool to ensure capacity meets demand and lead an offshore capability that allows the rapid scaling when required
• Responsibility for a team of 250+ team members across Software Development, Testing, Business Analysis, Automation Service Transition & Data teams

Newport, GB

• Responsible for driving transformational operational enhancements to the IT “run” function
• Focused on identifying ways to reduce the overall IT cost base, via automation, outsourcing & offshoring
• Full accountability for all IT “run” services for 1000+ internal users and external clients
• Budgetary management and control of Opex budget of £7M & Capex budget of £5M
• Key member of the Senior Management Team within the Delivery function
• Achieved cost savings of £500K through supplier renegotiation/rationalisation

Newport, GB

• Key Achievements:
• Designed, implemented & managed a 24/7 IT Command Centre operating model (Service Desk & Operations Bridge).
• Delivered Command Centre environment and visualisation enhancements.
• Launched Service Catalogue.
• Event monitoring enhancements.
• Implemented self-service password management.

Ashburn, Virginia, US

Key Responsibilities:■ Managing internal customer relationships and running Service Review Boards. Responsible for the success of services provided to the customer.■ Accountability for the global internal IT shared service provision for a c7500 global user base and the internal IT budget (£17M).■ Line management for Applications (SAP, Oracle, HFM, Cognos.

Ashburn, Virginia, US

Key Responsibilities:■ Leading the Technology Services IT department’s transformational change programme to improve both the operating model and cost base to meet the challenges of the business across people, process, technology & the customer experience.■ Managing and developing the Change Management, Service Acceptance, Asset Management and Configuration.

Ashburn, Virginia, US

Key Responsibilities:■ Managing the service delivery to customers.■ Run customer service review boards and ultimate accountability for customer success.■ Accountability for the Service Desk for internal and external customers leading a team of 70 people receiving 600 calls per day. ■ Leading the ITIL functions of Incident, Problem & Change/Release.

Ashburn, Virginia, US

Key Responsibilities:■ Ensuring successful customer service delivery.■ Conduct customer service engagements to retain and grow customer portfolio.■ Leading the 24x7 IT Operational technical support teams (customer facing) across multiple platforms: Wintel, I-Series, Unix, Oracle/SQL DBA, Network, Voice, Video, Mainframe, Back up & Storage, DR & BCP, Data.

Ashburn, Virginia, US

Accountability for leading a team managing a range of third party applications and implementing these across the business globally■ Responsibility for the management of third party applications used by Xchanging: Touchpaper, SAP and Talisma■ Managed Supplier Review Board meetings to ensure on-going service provision■ Identified cost saving opportunities.

Ashburn, Virginia, US

■ Provided a customer interface between Xchanging Ins-sure Services, senior management and the Lloyd’s & Company London Insurance Market■ Managed the customer relationship with Lloyd’s Managing Agents, Companies and Brokers■ Responsibility for liaison with customers, obtaining feedback and ensuring effective communications and maintenance of customer.

London, GB

London, GB

London, GB

London, GB

London, GB