First line for computer and technical support for internal bank employees. To resolve technical and computer issues through ticket and call queue

• Provide Reliability by answering queue calls and ticket queue within departmental goals and providing the first level of IT support to system end users internally for First Bank Employees.• Completed daily and weekly assigned IT task and projects such as: terminations, new hire set ups, spreadsheets, data entry and software installations.• Day to Day operation consist of troubleshooting for all internal bank staff from tellers help with software or validator issues to VPs From installing software, password resets, make sure bank branch wide was online at all times to small troubleshooting issue that be resolved by remoting on user computers. To more complicated task that may need to be escalated, such as hardware or to the network team etc.…