Rufus Reed Email & Phone Number

• Serve as one of two Project Coordinators reporting to the Manager of Technical Support, acting as the technical liaison for the Insync EMR platform. Responsible for managing and coordinating resolutions for technical issues reported across clinical, billing, reporting, and administrative departments.• Effectively prioritized technical issues within the development roadmap, resulting in the closure of 91% of submitted tech issues within an average of 9 active business days.• Implemented a high-level, data-driven dashboard to track all active tech-related platform cases, effectively organizing reducing engineering backlog 20%.• Facilitate daily stand-up meetings with the engineering team to discuss progress, address roadblocks, and align on project goals.

Temple Terrace, Florida, United States

• Skillfully prepared and served a variety of beverages, including cocktails, spirits, wine, and over 50 varieties of beer, catering to the discerning clientele of the cigar lounge.• Expertly engaged with clients in the humidor, skillfully pairing cigars with cocktails and spirits.

Tampa, Florida

• Managed a team of 3, providing concierge-level support to all enterprise accounts with 50+ providers, reporting directly to the Head of Operations/Business Development.• Received Impact Award for spearheading the establishment and effective management of a high- performing Enterprise Customer Care Team. Successfully resolved over 5,500 concierge-level cases in 2022, achieving an impressive 71% first-time resolution rate and maintaining an overall CSAT score of 91%.• Led customer transition projects, collaborating closely with stakeholders. I also organized specialized user trainings and facilitated monthly company-wide live customer webinars.• Collaborated with cross-functional teams to streamline customer support processes, reducing average resolution time by 20% over a 12-month period through the implementation of advanced CRM tools such as Salesforce.

• Developed clinical and billing training curriculum under the guidance of the Implementation Manager, successfully overseeing over 50 EMR go-lives with an impressive 95% client satisfaction rate.• Coordinated and managed weekly training projects, including travel to on-site locations, while overseeing multi-specialty product training.• Created and delivered webinars to facilitate LMS user tutorials and streamline staff on-boarding.• Effectively managed travel budget, meticulously tracking and maintaining weekly business expenses.• Developed and delivered over 50 comprehensive training programs for staff, utilizing e-learning tools and in-person workshops, leading to an impressive 95% client satisfaction rate.

1701 N Franklin Tampa, Fl

• Provided exceptional guest service in a bustling food hall environment, assisting patrons with menus from seven diverse food vendors.• Efficiently managed nightly shifts, ensuring smooth operations, and maintaining inventory in accordance with weekly budgets.• Maintained precise cash drawer balance at the conclusion of each shift, ensuring equitable distribution of tips among bartenders.• Curated menus for special events while collaborating with brand representatives. Recruited, featured and published as a brand ambassador by Chilled Magazine and on WFLA with Nolet’s gin.

San Antonio, Tx/Remote

• Responsible directly to the COO and owner, maintained clinical operations and lab certifications, implemented operational infrastructure to JCAHO standard, and managed staff of 20+ front and back office staff.• Directed medical supply inventory management, processed weekly orders within the clinic’s budget, and maintained strong vendor relations. Additionally, coordinated product training with staff.• Oversaw clinical and billing charting integrity, processing a minimum of $25,000 in claims daily to the clearinghouse across multiple clinic locations.

Tampa Fl

• Secured fourth place in the Bay Area Banyan Vodka cocktail competition, demonstrating my mixology prowess and creativity.• Crafted daily drink specials, showcasing local spirits and fresh produce at elegant cigar lounge in historic Ybor City, Tampa.

Tampa, Fl

• Oversaw kitchen operations during peak Friday and Saturday nights as well as the bustling Sunday Brunch service. • Demonstrated exceptional skill and efficiency on the kitchen line, ensuring timely and high-quality food preparation.• Multitasked as both bartender and server, skillfully preparing and serving a diverse array of beverages and culinary creations. My focus on delivering exceptional customer experiences ensured seamless service at every step.

Tampa/St. Petersburg, Florida Area

Awarded Outstanding Unit Award, Expeditionary Forces Medal, Korean Defense MedalWhile deployed to England in support of Operation Enduring Freedom, contributed to eliminating phase inspection backlog for KC-135 Refueler brake assemblies. Obtained five-level Journeymen occupational maintenance badge completing 36 semester hours through the Community College of the Air Force.

Bachelor Of Arts - Ba, Economics, 3.72

Activities and Societies: Omicron Delta EpsilonInternational National Honor Society of Economics

Journeyman, Aircraft Structural Maintenance

Certification, Medical/Clinical Assistant, 3.75