Over 17+ years of experience!Industry Expertise & Key Projects:• Wholesale: CI deployment, Setting up SSC, VCP, PMO• Telecommunications: Process Transition and Transformation, Quality implementation, operation management, compliance, NPS implementation and improvement projects• Banking: Operation and quality management, transitions, retail and credit card, NPS, quality and productivity projects• Insurance: Operation set up, Throughput improvement project• BPO: Operation process setup, Compliance, Corporate projects to reduce cost, implement change managementRobust leadership experience revolves around formulating tactical plans, initiating change, implementing an effective process and managing modern business systems and ventures in challenging and diverse environments. Demonstrated excellence in driving process improvement, quality, transformational initiatives, operational excellence and other best practices.Acting as a trusted resource for many and have been able to develop, inspire and motivate teams with innovative ideas and turn those ideas into reality in record-breaking time. Holds the opportunity to analyse processes, suggest improvements, and try to optimize them as well as assists companies in getting required certifications. Apart from this, leads/plans/guides all organizational processes/systems in terms of their development/deployment/assessment/improvement.Considered as a trusted leader and change agent with a superior track record of motivating people right from the grass root level and taking subordinates into confidence for implementing new and innovative ideas. Can be reached via email or a private message on LinkedIn.Specialities: Strategy & Implementation ~ CoE ~ Lean ~ Six Sigma ~ Business Transformation ~ Continuous Improvement ~ Project Management ~ P&L ~ Quality Consulting ~ Stakeholder Management ~ Business Excellence/Performance ~ Turnaround ~ Risk & Control ~ Process Excellence ~ Change Management ~ Audit & Compliance ~ ISO 9001 ~ Net Promoter System (NPS)