Helping small businesses fulfill their vending needs.

Roadside Assistance Dispatcher: - Assisted over 2500+ roadside assistance members ensuring customer satisfaction of over 95%- Provided emergency assistance to distressed members in under 275 seconds while using effective communication skills to help alleviate their anxiety in stressful situations - Quickly and thoroughly analyzed situations of distressed members and made appropriate decisions to dispatch help, give information and/or transfer calls to ensure a seamless customer… Show more Roadside Assistance Dispatcher: - Assisted over 2500+ roadside assistance members ensuring customer satisfaction of over 95%- Provided emergency assistance to distressed members in under 275 seconds while using effective communication skills to help alleviate their anxiety in stressful situations - Quickly and thoroughly analyzed situations of distressed members and made appropriate decisions to dispatch help, give information and/or transfer calls to ensure a seamless customer experience - Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. - Helped customers fulfill their specific needs by leveraging proper channels and processes with all call center departments through clear communication. Show less