Ruhan Howlader Email & Phone Number

London Area, United Kingdom

As a dedicated Reservation Agent at Park Plaza Hotels, I manage guest bookings with a 98% accuracy rate, ensuring seamless operations and a smooth guest experience. I consistently exceed performance targets, achieving a 15% increase in upselling room categories and ancillary services. With a focus on efficiency and customer satisfaction, I’ve contributed to reducing reservation errors by 20% and improving guest satisfaction scores by 12%. My strong communication skills, attention to detail, and problem-solving abilities help optimize occupancy rates and drive revenue growth.

London, England, United Kingdom

Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customersDeveloped loyal and highly satisfied customer base through proactive management of team customer service strategies.Trained staff on best practices to achieve optimal productivity.Addressed customer issues calmly and professionally, delivering quick, successful resolutions.Worked with store manager to develop action plans to increase performance and exceed sales

Bachelor'S Degree, Economics

Education record