Based @Papersoft’s HQ in Lisbon and working as the company's COO, I'm currently the Head of Projects/Programs & Operations and my main responsibilities are to:• Create recommendations at Executive Management level with required level of detail (scope, costs & timelines);• Participate on weekly ExCo meetings to address and discuss the company's strategic goals; • Elaborate departments annual budget and track its execution within scope, time & cost; • Lead the department's performance evaluation process and provide HR with required level of detail to proceed accordingly; • Act as a mentor by coaching best practices on overall Project/Product management;• Leading and mentoring the product & project teams to empower them to manage deliveries;• Oversee/manage the backlog priority and align the development lifecycle with the company's priorities;• Agile coaching and managing the product & project teams towards introducing new US (user stories) into the board/pipeline;• Play an executive role level and being simultaneously "hands-on" by:=> Coordinating internal resources and third party/vendors for the product/projects’ execution;=> Analysing process GAP’s and turn them into opportunities to enhance both current systems & client processes;=> Performing process design, analysis and business improvement;=> Analysing & enhance the teams’ productivity levels and help building a better cost for development ratio; => Developing detailed project plans that are suitable for customer updates and internal company reporting (track progress, highlight delays beforehand, create mitigation actions/steps, etc); => Using appropriate verification techniques to manage change requests in project scope, schedule and costs; => Measuring project performance using appropriate systems, tools and techniques; => Managing relationships with both internal stakeholders and external entities; => Performing risk management to minimize product & project risks (RAIDs log);

Working at SCC Head-Quarters in Vialonga (part of HEINEKEN Group), I have provided senior Project & Program Management consultancy services through Growin. Reporting to the Portfolio Manager, my main responsabilities were:- Project/Program Management- Presentations at SteerCo level- Resource analysis and allocation management (internal & external parties)- Liaise with near/offshore software centres (DXC PT, IBM NL, India, amongst others)- Help on budgeting control & weekly reporting- Billing support to Portfolio lead- Estimate/cost vs profit analysis- Micro-Project management i.e. Functional/Tech support, Testing methodology controls, etc- Shortlist of projects/programs available upon request.

As a Head of Nearshore, my main responsibilities are: • To build up and run the nearshore delivery centre alongside the CEO/MD.• Overseeing the service delivered by the nearshore teams, ensuring that the day to day and longer term services provided by the nearshore centre meets client expectations.• Design in conjunction with the CEO/MD the new organization and structuring of roles and responsibilities.• Design of the operational processes and service monitoring / performance management processes.• Build the management capability required to establish and run the centre.• Working with several departments, such as Finance, HR, Marketing, amongst others to ensure E2E process flows are working accordingly.• Build capability across a number of service pillars, in response to customer’s scalability.• Development of additional service offerings i.e. support consulting services in collaboration with global heads and based on the functional strategy of the Client.• Overall key account and service management.• Monitor and ensure the services provided are meeting the contracted levels of service and quality.• Project planning, controlling, cost allocation and management reporting as per measurable KPIs, as well as budget controlling and management.• Communicate effectively at all levels within the organization.• Establish and maintain relationships at board level.• Stakeholder Management.

Working at Bankinter Head-Quarters in Lisbon, providing an AMS Management Level service through IBM, where my main focus was on the Application Development stream and my main responsabilities were:- Project Portfolio Management- Presentations at SteerCo level- Resource analysis- Liaise with near/offshore software centres- Budget control & reporting- Billing- Estimate/cost vs profit analysis- Micro-Project management i.e. Functional/Tech support, Testing methodology controls, etc

Job Purpose: Work in conjuction with major Stakeholders to identify main issues & opportunities across various business segments Develop new & improved business designs, including: Business procedures Functional specifications Business processes Produce BRDs (Business Requirement Definition documents) and specifications to support the IT designs enablementMain accountabilities – Business Analysis and Project Management: Senior Management Reporting Business Planning, Design and Implementation Support Produce High Level & Detailed Business Requirement Documents Produce Stage 0,1 & 2 Business Cases Analyze “as is & to be” business architectures Analyze Products & Services Procedures and business rules Organization structures, functions, roles & responsibilities Business processes & procedures IT systems functionalities Performance and measurement metrics Develop “to be” “business architectures”, through increasing levels of design detail (conceptual / high level / detailed) Determine IT interfaces and IT integration points to ensure integrated functional specifications Develop IT-systems functional and non-functional requirements, Business Requirement Definition documents (BRDs), use cases, etc.Budget Control, Monitoring and Reporting Monitor & Control Portfolio Consolidated Budgets Ensure Senior Management & Stakeholders are aware of the Projects Budget Portfolio's health statusEnsure Benefits Realisation Ensure a positive return rate for specific projects Confirm new solution/process is delivered according to original design Good understanding of operations and IT in a Blue Chip company Command of business analysis techniques – including the application of industry-standard methodologies, techniques and use of software. Understanding of means of business requirements gathering - including business process re-engineering, input into organisational design, operating models.

Duties & Responsibilities: Project Management - Technology & infra-structural platforms implementation, such as: - Client Report Systems for all regions (US, UK, Germany, Brussels, Italy, France, Benelux, Dubai) - Performance Measurement & Calculation Databases (PTD – Performance Tracking Database, through Lotus Notes) - Data Cleanse initiatives - Management Information Systems (MIS) Structural implementation of client portfolios around all regions where State Street Bank operates Process development Provide daily updates directed to senior management, mainly focused on the timelines of all European Client Reporting Teams Produce overall metrics and diverse analysis across departments and areas of critical business implementation Support on CRS transition (new Client Reporting System to be implemented) Create global presentations Provide training internally

Duties & Responsibilities: Payment of invoices through the SAP program. Confirmation of all elements on invoices received (making sure that data is correct & authentic). Verifying if all stock on purchase orders are correct and crosschecking information by referring to the supplier’s invoices. Ensuring that the clients’ bank account details are correct. Monitoring the clients bank statements to control payment of invoices in due time. Applying the correct VAT rates accordingly (rates vary depending which country the invoice comes from). Processing of invoices in any currency (depends on the currency used in the invoice when goods or services were purchased). Other duties include being responsible to work within the framework of the finance team in the processing of all invoices Establishing and managing vendor information and standard payment terms Implementing and controlling approval codes, validate invoices for accuracy, assign correct vendor codes, enter invoice information into SAP Accounts Payable system to generate payment voucher Conducting the 3-way or 2-way match process to identify any discrepancies, Validating that goods were received and that correct prices had been invoiced in accordance with the purchase order, ensuring that invoices are only paid once.