I am working for Generali Tranquilidade as a User Experience Designer after Generali group aquired the european operation from Liberty Mutual

After June 2022 - (WEM - Strategy & Transformation CX & Digital)My main work was to improve the tools developed in the ecosystem project focusing on the improvement of our CMS websites platform and completion rates for our quote funnels contributing for:• Promoting best practices in User Experience (usability, interaction and visual design); by developing user flows, journey maps, user interface prototypes, information architecture, competition benchmarks, AB testing...• Facilitate… Show more After June 2022 - (WEM - Strategy & Transformation CX & Digital)My main work was to improve the tools developed in the ecosystem project focusing on the improvement of our CMS websites platform and completion rates for our quote funnels contributing for:• Promoting best practices in User Experience (usability, interaction and visual design); by developing user flows, journey maps, user interface prototypes, information architecture, competition benchmarks, AB testing...• Facilitate concept and usability testing (ensuring feedback loops throughout development);• Lead and own UX for digital projects across all brands (Liberty, Genesis, Regal) in order to ensure a cohesive online customer experience;Between April 2019 (WEM - Western European Markets) Liberty Seguros branches were merged and started to work as a single company in 3 countries (Ireland, Spain and Portugal). I was part of the new global Ecosystem team that developed the new digital experience for our 3 brands - Liberty, Genesis and Regal - contributing with:• User research with internal and external stakeholders;• High and low fidelity prototyping (wireframes);• User interface design, interaction design;• Guerrilla usability tests;Until april 2019 (Liberty Seguros Portugal)I was part of the team that developed the new Agent Portal, Colaborator Portal, and Client Portal (in Outsystems), and also some Internal AppsContributing with:• Translation of the corporative strategy into the portal solution requirements;• High and low fidelity prototyping (wireframes);• User interface design, interaction design.• Implementation of usability tests and error reports for the proposal of improvements for implemented solutions;• User research for the Agent PortalI also lead one innovation team to think about the non-digital and digital customer experience with Liberty Seguros. Show less

I take part in projects of a limited duration for small and medium companies. I work with the client to clarify his vision and strategy for the project, combining his ideas with the good practices and methodologies associated with design, in order to create an integrated product vision.Main projects 2016 @ UNIFEF Angola • Development of a responsive website (html, bootstrap, jquery, javascript, css 3.0).2016 @ EDIT • Trainer of the User Experience Fundamental… Show more I take part in projects of a limited duration for small and medium companies. I work with the client to clarify his vision and strategy for the project, combining his ideas with the good practices and methodologies associated with design, in order to create an integrated product vision.Main projects 2016 @ UNIFEF Angola • Development of a responsive website (html, bootstrap, jquery, javascript, css 3.0).2016 @ EDIT • Trainer of the User Experience Fundamental for BPI Bank2014 @ Bright Technology • User experience analysis regarding the product Bright Timesheet (heuristic analysis; setup wizard workflow analysis). • User interface design (product and setup wizard).2012 @ Lean Data Consulting • User interface design, information architecture and wordpress template customization for the company site; • Storyboard development for the company’s product.2012 @ Absurdo Vinum • User interface design and wordpress template customization for an online store using PayPal platform.2010 @ Prime Target • Corporative identity development; • User interface design, information architecture and open cart template customization for the company’s online store.2008 to 2010 @ Students Association of the Law School of Nova University of Lisbon • User interface design, information architecture and webpage development (xhtml, css e javascript); • Development of Interactive CDs with the student’s Curriculum Vitae (action script 2.0, xhtml, css 2.0).2007 @ FoodLabels • Competitive analysis regarding newsletters management products; • Software setup and instalation regarding newsletters management product e-Campaign Bulk Email Software; • User interface design and website development (xhtml, css e javascript). Show less

After having developed work as a freelancer, I have been invited to become Partner. My main responsibility is to develop a design thinking spirit to be applied in the creation of the company’s digital products.At the present moment, I am part of the software development team, being the following my main competences: • Task analysis and definition; • Market research and competitive analysis; • User research and definition; • Personas creation; • Workshop and… Show more After having developed work as a freelancer, I have been invited to become Partner. My main responsibility is to develop a design thinking spirit to be applied in the creation of the company’s digital products.At the present moment, I am part of the software development team, being the following my main competences: • Task analysis and definition; • Market research and competitive analysis; • User research and definition; • Personas creation; • Workshop and survey implementation for the definition of functional requirements; • Work roles research and definition; • Ecosystems creation; • Information architecture; • Wireframes creation and workflows (task analysis); • User interface design. Show less

I was part of the team that developed the new ISPA portal (in Drupal), which features: • Online store; • e-Learning platform and the student’s portal (developed in moodle); • Virtual Secretary; • Application site; • Internal site for collaborators; • Alumni site (at the present moment is referred as employment portal); • Specific site for the department of advanced training; • Specific site for the documental center; • Virtual tour; • 11 microsites… Show more I was part of the team that developed the new ISPA portal (in Drupal), which features: • Online store; • e-Learning platform and the student’s portal (developed in moodle); • Virtual Secretary; • Application site; • Internal site for collaborators; • Alumni site (at the present moment is referred as employment portal); • Specific site for the department of advanced training; • Specific site for the documental center; • Virtual tour; • 11 microsites for specific entities (as per example, the University Clinic).Contributing for: • Competitive analysis; • Heuristic analysis of the previous site content; • Translation of the corporative strategy into the portal solution requirements; • High and low fidelity prototyping (wireframes); • Coordination and contact with the suppliers (design and programming) regarding the development of the platforms. • User interface design, interaction design and front end development (for specific pages of the portal); • Implementation of usability tests and error reports for the proposal of improvements for implemented solutions; • Google analytics management indexed to behavior analysis in order to make informed decisions regarding new improvement proposals on the portal; • Internal trainer for back office content management systems regarding previously mentioned sites and technology in use. Show less

I started working at ISPA as a WebDesigner for the maintenance of digital platforms in use (site and intranet). With time, my functions, role and main responsibilities evolved to include: • Internet pages development (from conceptualization to implementation in html, css, javascript, actionscript, wordpress, moodle) for specific events. • Supporting the audiovisual department (communication design and multimedia). • Ensuring google adwords campaigns (improving ISPA’s natural… Show more I started working at ISPA as a WebDesigner for the maintenance of digital platforms in use (site and intranet). With time, my functions, role and main responsibilities evolved to include: • Internet pages development (from conceptualization to implementation in html, css, javascript, actionscript, wordpress, moodle) for specific events. • Supporting the audiovisual department (communication design and multimedia). • Ensuring google adwords campaigns (improving ISPA’s natural positioning during the campaigns for the capture of new students). • Search Engine Optimization. Show less

Music teacher (musical theory, piano and accordion).

My main responsabilities were based on workflow analysis and the development (Javascript, CSS, XHTML) of the company’s intranet Script for Client Service regarding the service 16200.