• Responsible for expanding operations to other markets. These included Greece, Poland, France, Belgium, Austria, Italy and Portugal.• Recruited, trained, and managed City Managers and local teams in order to ensure the success of the business across all markets.• Responsible for inventory management of spare parts, website management, backend and frontend setups, customer service, IoT management and firmware updates, and maintenance department.• Created SOPs and managed KPIs across… Show more • Responsible for expanding operations to other markets. These included Greece, Poland, France, Belgium, Austria, Italy and Portugal.• Recruited, trained, and managed City Managers and local teams in order to ensure the success of the business across all markets.• Responsible for inventory management of spare parts, website management, backend and frontend setups, customer service, IoT management and firmware updates, and maintenance department.• Created SOPs and managed KPIs across all departments. Show less

• Responsible for the setup of the whole operation. Production lines, quality control, standard operating procedures.• Managed a team of 42 employees.• Worked together with the Quality Assurance department for a successful BRC certification, aninternationally recognized mark of food safety and quality.

Startup Phase• Responsible for the areas of Logistics, Production and Quality.• Developed a reporting structure to accurately determine metrics and define KPIs within departments• Established production setups and strategies to meet a 10% weekly increase in business volume WoWYear One• Continued to drive improvements in all business areas with a primary focus on Production• Decreased pick&pack (production) errors by 50% by defining SOPs and enforcing quality checks… Show more Startup Phase• Responsible for the areas of Logistics, Production and Quality.• Developed a reporting structure to accurately determine metrics and define KPIs within departments• Established production setups and strategies to meet a 10% weekly increase in business volume WoWYear One• Continued to drive improvements in all business areas with a primary focus on Production• Decreased pick&pack (production) errors by 50% by defining SOPs and enforcing quality checks during production Show less

• Managed a team of 40-50 people in an unionized environment• Planned and met company’s production, safety and quality requirements, and effectivelycoordinated with other departments• Increased overall department GMP score, and created a continuous improvement culture within the department• Reduced the number of recordable accidents by training staff and implement health and safety practices• Increased production efficiency by 5% in the first year, while reducing labour… Show more • Managed a team of 40-50 people in an unionized environment• Planned and met company’s production, safety and quality requirements, and effectivelycoordinated with other departments• Increased overall department GMP score, and created a continuous improvement culture within the department• Reduced the number of recordable accidents by training staff and implement health and safety practices• Increased production efficiency by 5% in the first year, while reducing labour costs and overall budget Show less

• Managed a team of 40 distribution carriers• Planned and ensured that daily distribution with the Greater Toronto Area is met inaccordance with the company’s policies and procedures• Responsible for hiring and training of new staff, address work related issues and submitting daily KPI reports• Increased door-to-door distribution capacity by twofold while reducing distribution related incidents by 50% during the first year, and on track for a further 50% reduction in year two

• Plan and develop regional/territory strategies and/or follow direction from Regional Sales Mgrs Cargo – to achieve cargo sales revenue goals that generate corporate profit.• Communicate and coordinate with field sales personnel, on both a local and regional level, to ensure that local and corporate Air Canada Cargo sales goals are being achieved, and, to develop a regional system of prospecting for new account opportunities, with appropriate follow-up systems in place.• Develop… Show more • Plan and develop regional/territory strategies and/or follow direction from Regional Sales Mgrs Cargo – to achieve cargo sales revenue goals that generate corporate profit.• Communicate and coordinate with field sales personnel, on both a local and regional level, to ensure that local and corporate Air Canada Cargo sales goals are being achieved, and, to develop a regional system of prospecting for new account opportunities, with appropriate follow-up systems in place.• Develop contractual commitments between Air Canada and regional buyers to influence sales revenue that ensures maximum revenue generation for AC.• Provide ongoing support for corporate contractual agreements including maintenance, servicing and promotion.• Make sales calls to cargo forwarders to build optimal working relationships and review AC Cargo products and services.• Represent Air Canada Cargo at meetings, trade shows, conventions and corporate functions on both a local and national level.• Identify potential threats to existing business and develop strategies to address such developments• Manage all contract activities in order to ensure a consistent and uniform approach. Show less

• Primary customer service contact • Co-ordinated booking requests with suppliers determining best routing solutions given physical size, destination and timeline requirements and issuing necessary industry documentation • Completed daily reports and communicate to internal and external stakeholders accordingly • Issued final documentation with complete details including pricing for accounting purposes • Contributed directly to the continuous improvement in operations by… Show more • Primary customer service contact • Co-ordinated booking requests with suppliers determining best routing solutions given physical size, destination and timeline requirements and issuing necessary industry documentation • Completed daily reports and communicate to internal and external stakeholders accordingly • Issued final documentation with complete details including pricing for accounting purposes • Contributed directly to the continuous improvement in operations by optimizing processes, making recommendations and implementing process changes Show less