• Supervising Service Desk, Field Support Teams and Control & Operations;• Managing Incident, Change, Configuration and Problem Processes (ISO20000 standard);• Controlling Electronic Certificate Issuance Process (ECCE - Trust Services Provider PKI for Portuguese Public Administration organizations);• HSM Administrator (ECCE Certification Authority);• Managing active maintenance contracts (end-user hardware);• IT procurement.

• Regular meetings with the Secretary of State of the Presidency of the Council of Ministers Office for new guidelines, policies and authorizations;• Approval of contracts and agreements with suppliers, public administration partners and stakeholders;• Policies and procedures planning and implementation to ensure optimal performance within all the Departments;• Operations monitoring and control of the service level agreements with all the government cabinets;• Budget control and… Show more • Regular meetings with the Secretary of State of the Presidency of the Council of Ministers Office for new guidelines, policies and authorizations;• Approval of contracts and agreements with suppliers, public administration partners and stakeholders;• Policies and procedures planning and implementation to ensure optimal performance within all the Departments;• Operations monitoring and control of the service level agreements with all the government cabinets;• Budget control and management. Show less

• Supervising Service Desk and Field Support Teams;• Registration Authority administrator (ECCE Certification Authority);• Managing active maintenance contracts (end-user hardware);• IT procurement.

• DBA (ERP Minimal);• Developing applicational interfaces (scholarship management information system);• Hardware maintenance;• Field support.

• Systems Administration (Windows platform);• Providing relevant training on Microsoft Windows and Office tools;• IT Procurement;• Helpdesk and Field Support.