Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Rui Li is listed as Happiness Delivery Lead B2C at On at On, a company with 735 employees, based in Huangpu District, Shanghai, China. AeroLeads shows a matched LinkedIn profile for Rui Li.
Rui Li previously worked as Happiness Delivery Lead B2C at On and Digital Customer Service Team Leader at Prada Group. Rui Li holds Bachelor'S Degree, Tourism And Travel Services Management from Burapha University.
This section adds company-level context without repeating Rui Li's masked contact details.
Review company-level records connected to Rui Li before choosing the right outreach path.
- 12 years of experience in customer service, operations, and the travel industry with 11 years as a Customer Service Team Manager.- Managed a customer service team of 20+ customer service professionals and led hiring, training, and coaching initiatives.- Experienced with working in a multilingual and diversely cultured environment.- Quick learner and a critical thinker with attention to detail.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Shanghai, China
1. Delivery the company strategy into day to day operations for Business 2 Consumer customer service2. Close collaboration with crossfunctions (customer service B2B, Ecommerce, customer experience) to identify targeted solutions for steadily occurring problems within customer interaction processes3. Grow the B2C team by identifying opportunities to take.
Shanghai, China
- Supervise and manage E-commerce after-sales operations which include, but is not limited to, order fulfilment, cancellations, and returns for Prada and Miu Miu merchandise across different platforms - Resolve problems by engaging external vendors and internal stakeholders from different departments which include logistics, IT, physical stores and.
Shanghai City, China
- Ensure smooth running of contact center operations for Agoda’s Shanghai site by collaborating with local vendors and Agoda headquarters in Bangkok - Setup and lead projects to enhance employee satisfaction and reduce turnover - Directly managing a team of 25 – 30 customer service representatives to meet performance targets and provide upskilling.
Bangkok, Thailand
- Establish and evaluate performance targets and customer satisfaction improvement projects for the Mandarin/ Cantonese customer support teams in Bangkok and Kuala Lumpur - Supervise daily business operations to ensure smooth handover between customer support teams across different locations and languages - Participate in monthly cross location team.
Bangkok, Thailand
- Provide world class customer service and offer solutions to guests and business partners in English and Mandarin via voice and email communication channels - Contribute to improving customer experiences when contacting Agoda by providing constructive feedback to supervisors and managers on operational processes - Assist with supporting supervisors from.
Pattaya Thailand
Other employees you can reach at on-running.com. View company contacts for 735 employees →
Aleksandra Sieradzan
Colleague at On
Zürich Metropolitan Area, Switzerland
View →
OA
Opeyemi Ajani
Colleague at On
Nigeria, Nigeria
View →
DD
Dilek Dişçi
Colleague at On
Berlin Metropolitan Area, Germany
View →
AS
Adam Skwarek
Colleague at On
Opolskie, Poland, Poland
View →
VM
Victor Melo
Colleague at On
United States, United States
View →
HV
Henry Von Der Schulenburg
Colleague at On
Cambridge, Massachusetts, United States, United States
View →
JL
Joy Laporte
Colleague at On
Zurich, Switzerland, Switzerland
View →
PD
Parimal Das
Colleague at On
India, India
View →
JS
Jennifer Schneider
Colleague at On
Newport Beach, California, United States, United States
View →
JF
Jordan Farwell
Colleague at On
San Francisco, California, United States, United States
View →
Activities and Societies: “ASEAN Today” Exhibition as an organizer. “Amphawa Floating Market” Trip as a tour guide. “International Day”.
Quick answers generated from the profile data available on this page.
Rui Li works for On.
Rui Li is listed as Happiness Delivery Lead B2C at On at On.
Rui Li is based in Huangpu District, Shanghai, China while working with On.
Rui Li has worked for On, Prada Group, Agoda, Agoda.Com, and Hard Rock Hotel Pattaya.
Rui Li's colleagues at On include Aleksandra Sieradzan, Opeyemi Ajani, Dilek Dişçi, Adam Skwarek, and Victor Melo.
You can use AeroLeads to view verified contact signals for Rui Li at On, including work email, phone, and LinkedIn data when available.
Rui Li holds Bachelor'S Degree, Tourism And Travel Services Management from Burapha University.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Rui Li you were looking for.
