🚨🚨🚨 Preparation Phase - Career Change to Quality Assurance (QA) 🚨🚨🚨I am an experienced Technical Account Manager with over 15 years of expertise in technical support, account management, and customer success. Currently, at Verizon Connect, I focus on post-sales support, ensuring customer satisfaction, and enhancing sales processes. My background includes roles at leading companies like Iberica Infocomputer, Niposom, and SelPlus, where I developed strong skills in resolving technical issues, managing customer relationships, and driving customer loyalty.Key strengths:✅ Technical Support: Expertise in diagnosing and resolving hardware/software issues and providing remote assistance and training.✅ Account Management: Proven ability to build lasting client relationships, promote loyalty, and identify growth opportunities.✅ Customer Experience: Skilled in optimizing customer experiences, ensuring service alignment, and reclaiming lost clients.My customer-first approach, combined with strong technical and communication skills, enables me to deliver impactful solutions that drive satisfaction and retention. I am open to new opportunities where I can contribute to organizational success through excellence in service and support.