Designing, implementing and optimizing an IT process that encompasses part of Configuration, Incident and Availability Management. This process is responsible for:• Identifying the requirements for automatic incident detection in a given application or platform.• Defining the incident resolution workflow.• Overseeing that adequate documentation is created for the different support teams.• Designing an infrastructure availability model based on the impacts of each failed component.• Integrating future changes with change management to insure it is kept up to.

o Implemented Enterprise Infrastructure solutions.o Developed competencies in the virtualization and storage space.o Obtained recognition for supporting high availability mission critical solutions.o Received the Unisys “Delivery Excellence” and “Customer Recognition” awards.