Rui Pedro Maltez Email & Phone Number

Lisbon, Portugal

Lisboa, Portugal

Lisboa, Portugal

Portugal

Implementação e seguimento do projecto R+ (Electronic Vehicle Health Check) nas recepções da rede oficial Nissan. Mudança do processo tradicional de recepção para uma metodologia mais digital e clean, com benefícios para a satisfação do cliente e potenciação do negócio.

Lisbon, Portugal

Reporting directly to Ford After Sales Manager, I was responsable for a 5 elements team splited in Trainers, Field Engineers and warehouse logistic coordinator. Main functions developed in this area, can be highlighted in the following:▪ Technical and non Technical training supervision▪ Develop and coordinate annual training programs▪ Field Engineers Team Coordination▪ Monitor Field engineers visits data base and close cases▪ Technical Service Operation Supervisor▪ Coordinate Special tools strategy and dealers distribution▪ Coordinate workshop equipments launch and usage▪ Establish bridge with technical channels in FoE▪ Coordinate and follow up recall actions in field

North And South Of Portugal

Reporting directly to Ford of Portugal Sales Manager, I was responsible to follow, support and develop all sales activities in 2 major sales areas composed by 9 dealerships. As part of my contribution, I can highligth the following major tasks: ▪ Support sales business of Ford network. ▪ Definition of annual sales volume objectives ▪ Monitoring volume sales to big fleets and major customers ▪ Improved business practices of sales teams in the relationship with customers ▪ Support marketing and CRM activities ▪ Management and planning of car orders

Lisboa E Região, Portugal

Reporting directly to Ford After Sales Manager, I was responsible to follow, support and develop all After sales activities in 2 major sales areas composed by 9 dealerships. As part of my contribution, I can highligth the following major tasks: ▪ Implementation and follow up of Ford aftersales standards (workshop procedures/tools/CRM)▪ After sales marketing support on field ▪ Definition and follow up of annual whole sales objectives ▪ Customer Loyalty program follow up ▪ Technicians training plan coordination ▪ Development and implementation of cross selling best practices

Bachelor'S Degree, Engenharia De Máquinas

Coaching / Liderança E Gestão De Equipas, Organizational Leadership

Capacitar a aplicação do Coaching como processo de indispensável à superação pessoal e profissional, no sentido de obter o máximo de.

Pós Graduação, Sales Management

Formador, Revalidação Do Ccp - Certificado De Competências Pedagógicas (Ex Cap), Set/Out 2014, Pós Laboral

Revalidação do CCP - certificado de competências pedagógicas (ex CAP ), SET/OUT 2014, piós laboral.