Senior Client Success
CurrentDICE is the world’s most loved discovery and ticketing platform for live shows and live streams, delivering exclusive, high-quality entertainment to fans across the world. We connect fans and creators through technology, working closely with the best artists, promoters, and venues in music and culture. Some of DICE’s partners include Avant Gardner in New York, Primavera Sound in Barcelona, and Pitchfork Festival in Paris.-Primary point of contact and escalation for major key accounts.-Building high-level relationships with key accounts, focusing on service and growth targets.-Performing analysis and effective diagnosis of client issues and managing day-to-day client relationships.-Taking part in projects and contributing to the development of the company’s product.-Supporting the Account Management team with contract renewals and ensuring a high retention rate is maintained.-Providing technical consultation and administrative support to all major key accounts.-Ensuring all national tour schedules are followed and managing all venue and allocation changes.-Completing end-to-end onboarding process for new and existing clients (promoters and venues) in the EMEA region according to DICE’s SLAs. -Managing the technical implementation of all DICE app features and APIs including setting up events, payment flow, seating charts, waiting lists, ticket transfers, pre-sales, sales, and promotions. -Delivering product training sessions via Web Conferences and face-to-face.-Recognizing and escalating recurring problems, inferior processes, and outdated procedures to the Product and Development team.-Providing induction, mentorship, and continuous support to new inductees and junior colleagues.-Maintaining strong relationships with internal parties, such as; Account Managers, Product, Content, Sales, and Support Teams, and external parties, such as event promoters and venue owners.-Utilizing various CRM tools to document all processes and manage projects.
