Contact Center Senior Technical Consultant
CurrentCS-Consultancy & Integration-Contact & Collaboration
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Rui Ramos Tomás is listed as Contact Center Senior Technical Consultant at Evolutio Empowering the cloud at Evolutio Empowering the cloud, a with 460 employees, based in Lisboa, Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Rui Ramos Tomás.
Rui Ramos Tomás previously worked as Contact Center Senior Technical Consultant at Evolutio Empowering The Cloud and Consultor at Novabase. Rui Ramos Tomás holds Engineer'S Degree (Before Bolonha), Electrical And Computer Engineering from Instituto Superior Técnico.
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I love to work on high complex projects, focus on objectives. Even on stress conditions, I try to look the solution, not the problem.I'm self motivated, always looking for opportunities to develop my skills and expertise.During last years, I worked on complex call center platforms, both IP-SIP and PBX based, and also multimedia channels (email, chat, ...).My knowledge includes:GENESYS CONTACT CENTER PLATFORM- Framework (7.5, 7.6, 8.0, 8.1, 8.5)- Inbound Voice (SIP Server, Alcatel OXE A4400, Avaya)- Outbound voice- Routing- eServices- Strategies and Bussiness Processes development- Reporting CCA (real-time CCPulse and historical Datamart)- Reporting Infomart/GI2 (SAP BO reporting development)- Java SDK applications development- Siebel integrationAUDIOCODES GATEWAYS- Configuration and administration Mediant 2k- SIP to SIP and SIP to ISDN analysisVOIP PROTOCOLS- Deep knowledge on SIP/RDP protocol- Good knowledge on others voice protocols (H323, MGCP, ISDN)PROGRAMMING LANGUAGES- Java (Netbeans/Eclipse)- Python- SQL- PHP- Scripting (Linux shell scripts)CISCO NETWORKS- Basic configuration and administration (routing and switching)
Listed skills include Cisco Technologies, Genesys, Voip, Itil, and 15 others.
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Lisbon, Portugal
CS-Consultancy & Integration-Contact & Collaboration
Lisbon, Portugal
NOKIA (former ALCATEL-LUCENT)Support EngineerGenesys Contact Center Platform
Other employees you can reach at evolutio.com. View company contacts for 460 employees →
Rocio Saez Baena
Colleague at Evolutio Empowering The CloudAndújar, Andalusia, Spain
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Rubén Alvarez
Colleague at Evolutio Empowering The CloudMóstoles, Community Of Madrid, Spain
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Lourdes Truyols Gonzalez
Colleague at Evolutio Empowering The CloudGreater Madrid Metropolitan Area, Spain
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Francesco Bellingeri
Colleague at Evolutio Empowering The CloudGreater Madrid Metropolitan Area, Spain
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AM
Alberto Matamala
Colleague at Evolutio Empowering The CloudGreater Madrid Metropolitan Area, Spain
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Pablo Gracia
Colleague at Evolutio Empowering The CloudMadrid, Community Of Madrid, Spain
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JY
Javier Yubero
Colleague at Evolutio Empowering The CloudGreater Madrid Metropolitan Area, Spain
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Miguel Rojas Ferro
Colleague at Evolutio Empowering The CloudTorrejón De Ardoz, Community Of Madrid, Spain
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Miguel Ángel Colmenero Palacios
Colleague at Evolutio Empowering The CloudLinares, Andalusia, Spain
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Andreu Meca
Colleague at Evolutio Empowering The CloudGreater Barcelona Metropolitan Area, Spain
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Quick answers generated from the profile data available on this page.
Rui Ramos Tomás works for Evolutio Empowering the cloud.
Rui Ramos Tomás is listed as Contact Center Senior Technical Consultant at Evolutio Empowering the cloud at Evolutio Empowering the cloud.
Rui Ramos Tomás is based in Lisboa, Lisbon, Portugal while working with Evolutio Empowering the cloud.
Rui Ramos Tomás has worked for Evolutio Empowering The Cloud, Novabase, Neotalent, Schneider Electric, and Capgemini.
Rui Ramos Tomás's colleagues at Evolutio Empowering the cloud include Rocio Saez Baena, Rubén Alvarez, Lourdes Truyols Gonzalez, Francesco Bellingeri, and Alberto Matamala.
You can use AeroLeads to view verified contact signals for Rui Ramos Tomás at Evolutio Empowering the cloud, including work email, phone, and LinkedIn data when available.
Rui Ramos Tomás holds Engineer'S Degree (Before Bolonha), Electrical And Computer Engineering from Instituto Superior Técnico.
Rui Ramos Tomás is listed with skills including Cisco Technologies, Genesys, Voip, Itil, Telecommunications, Cti, Team Leadership, and Java.
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