- Worked with customers to resolve complex issues regarding their FSLogix and Azure Virtual Desktop deployments. - Conducted thorough investigation, testing and research to gather the solution for our customer's problems. - Collaborated across support teams with colleagues from all over the world to support our customers in the best way possible. - Actively participated in meetings to discuss ongoing cases throughout the team to support my colleagues in having a breakthrough or possible solution for their cases. - Promptly participated in Diversity & Inclusion discussions to make myself an ally to my colleagues and support them so they can achieve their best self and to gather knowledge on all the differences we might have from each other. - Mentored colleagues in FSLogix and made myself available to help any colleague with a question regarding any subject I'm knowledgeable about. - Made myself available to work on new technologies and started a learning journey in Management & Scripting. - Facilitated team sessions in the Diversity & Inclusion field regarding Mental Health to raise awareness to this important subject. - Extended my availability to be part of the team that coordinates the Diversity & Inclusion sessions within my team. - Became a Copilot Ambassador in Portugal.Key Skills: FSLogix, Azure Virtual Desktop, Management and Scripting, Troubleshooting, Presentation, Customer Support, Collaboration, Mentoring, Problem Solving, Diversity & Inclusion.

- Worked with customers to resolve complex issues regarding their FSLogix and Azure Virtual Desktop deployments. - Conducted thorough investigation, testing and research to gather the solution for our customer's problems. - Collaborated across support teams with colleagues from all over the world to support our customers in the best way possible. - Actively participated in meetings to discuss ongoing cases throughout the team to support my colleagues in having a breakthrough or possible solution for their cases. - Promptly participated in Diversity & Inclusion discussions to make myself an ally to my colleagues and support them so they can achieve their best self and to gather knowledge on all the differences we might have from each other. - Mentored colleagues in FSLogix and made myself available to help any colleague with a question regarding any subject I'm knowledgeable about.Key Skills: FSLogix, Azure Virtual Desktop, Troubleshooting, Presentation, Customer Support, Collaboration, Mentoring, Problem Solving, Diversity & Inclusion.

Supply chain management as well as first level of JIT Support.

Office 365 administration in Colégio Militar;Apple device administration through an MDM software in Colégio Militar;Presential and remote IT Support in: - Hardware; - Software - Networking;Creation of application documentation;Application testing;In-depth exploration of the Software: - Adobe Photoshop; - Adobe Illustrator; - Adobe InDesign;Creation and upkeep of websites: - Wordpress;

App Development in: - C# - VB.NET;IT Support;

Maintenance and repairing of computers;Marketing Design: - Adverts; - Leaflets; - Catalogs;Image editing and processing: - Photoshop; - Lightroom;