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Rui Rocha Email & Phone Number
Project Manager
at
Devoteam
1 work email found
@fujitsu.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Project Manager
Location
Lisbon Metropolitan Area, Portugal, Portugal
Company size
Who is Rui Rocha? Overview
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Quick answer
Rui Rocha is listed as Project Manager at Devoteam, a company with 9943 employees, based in Lisbon Metropolitan Area, Portugal, Portugal. AeroLeads shows a work email signal at fujitsu.com and a matched LinkedIn profile for Rui Rocha.
Rui Rocha previously worked as Service Process Controller at Fujitsu and Release and Deployment Controller at Fujitsu. Rui Rocha holds Artificial Intelligence Essentials from University Of Pennsylvania.
Company email context
Email format at Devoteam
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{first}.{last}@fujitsu.com
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Profile bio
About Rui Rocha
With a robust background at Fujitsu, my focus has been on enhancing service processes to meet and exceed customer expectations. My role as a Service Process Controller centers on driving process improvements, ensuring alignment with contractual requirements, and leading new process implementations. The commitment to customer success is evident in my meticulous attention to detail and ownership of resolution processes.Previously, as a Release and Deployment Controller, I excelled in managing organizational change and ensuring service delivery excellence. We successfully deployed release packages and managed risks, highlighting my competencies in project reporting and change management. My multilingual proficiency in English, Spanish, and Portuguese complements my ability to communicate effectively across diverse teams and stakeholders, contributing to the global growth of our organization.
Listed skills include Informatica, Information Technology, Technical Support, Web Services, and 8 others.
Current workplace
Rui Rocha's current company
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Devoteam
17 roles
Rui Rocha work experience
A career timeline built from the work history available for this profile.
Service Process Controller
Currento Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. o Documents actions taken to resolve enquiries.o Takes ownership for documenting, and monitoring adherence to all account relatedprocesses. o Ensures the processes in place are aligned with the contractual requirements. Acts as.
Jan 2024 - Present
Release And Deployment Controller
Release and Deployment Management support:- To create, test, verify, and deploy release packages- To manage organization and stakeholder change- To ensure that new or changed services are capable of delivering the agreed utility and warranty- To record and manage deviations, risks, and issues related to the new or changed service and take necessary.
Jul 2022 - Dec 2023
Change Controller
- Provide assistance to change management at the organizational level.- Ensure change requests are handled within agreed deadlines.- Assist project teams and technical teams in preparing and validating change requests.- Participate (CAB meetings) and lead meetings to assess change readiness- Collaborate with cross-functional teams to understand stakeholder.
Feb 2021 - Jun 2022
Knowledge Controller
After being invited to assist on the implementation of the Damm new account, I am involved in the Transition and Process creation for the new SD and Analyzing client Process documentation for inconsistencies and make recommendations. In this project, I have helped in the interpretation and adaptation of the Damm Operations Manual to serve as a reference.
Nov 2019 - Feb 2021
Ai Virtual Content Analyst
Still in Fujitsu Technology Solutions joined the AI Virtual Content Management project to manage content in the AI Creative Virtual tool, providing agentless service to our clients across EMEA. Delivering high quality content to the tool, this role holds publishing rights and will perform quality control across the AI Creative Virtual platform. The virtual.
Jan 2019 - Nov 2019
It Support Technician
- Accepted the challenge in Fujitsu Technology Solutions for the Schneider-Electric project using the "Remedy" ticketing tool, where I provide remote, chat and telephone support in 3 languages, Portuguese, English and.
- ITIL® 2011 Edition Foundation - Introduction to Service Operation
- ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
- ITIL® 2011 Edition Overview - Introduction to the ITIL® Framework
- Service Desk Agent - GOLD
- Service Desk Expert- GOLD - Preparing for Next Level
Jan 2016 - Jan 2019
Help Desk Technician
Contact
Joined the Asus project at Contact, a company from the Novo Banco Group, in the Spanish Line. In the Asus project I gave support to incident resolution by phone and by email, to all major Asus equipment such as laptops, desktops, cellphones, tablets, All-In-Ones etc. We use several applications platforms such as CMS+ to register tickets, TMSS to receive.
Oct 2013 - Dec 2015
Service Desk Technician
Regressei a uma área à qual tenho especial interesse, e que já tinha desempenhado essas mesmas funções na Nokia. Apoio de Service Desk nas línguas de Português, Espanhol e Inglês, para clientes tais como EDP em Portugal, EDP- Renováveis em vários pontos do globo, EDP - North America, HC e Naturgás (ambas em Espanha).
Apr 2013 - Sep 2013
Assistente Pessoal De Direcção
Joshua Cozinha, Lda.
Assistente Pessoal para a sócia-gerente da empresa, com a responsabilidade pelos contactos internacionais na área do franchising e expansão internacional, planeamento das participações em feiras de franchising em Portugal e no estrangeiro, gestão da agenda da sócia-gerente, planeamento de viagens.
May 2012 - Mar 2013
Administrativo De Backoffice
Blanes - Serviços De Gestão E Formação Às Empresas
Administrativo para backoffice de instituições bancárias como Santander Totta e Barclays, em regime de substituição de licença de maternidade e aumentos de picos de trabalho.
Jan 2011 - Nov 2011
Administrativo/Assistente De Direcção
Epoch - Consultoria E Gestão, Lda.
Administrativo/Assistente de Direcção com especial ênfase na área das telecomunicações, facturação e gestão de pessoal.
Apr 2009 - Oct 2010
Administrativo/Assistente De Direcção
Ocean Start – Mediação Imobiliária, Lda.
Atendimento ao público, angariação de imóveis, sua introdução no nosso sítio da internet e divulgação nos meios de comunicação social, apoio aos comerciais, contactos com bancos e notários, etc.
May 2007 - Oct 2008
Service Desk Technician
Comunicador de Service Desk para a Nokia, recebendo contactos telefónicos, emails e solicitações através do site www.nokia.pt, dos utilizadores de equipamentos Nokia, resolvendo incidentes/pedidos de informação em 1ª linha. Experiência em Siebel.
Jun 2005 - Apr 2007
Organizador De Eventos Desportivos
Organização de eventos desportivos para os clientes das unidades hoteleiras a que estava destacado.
Apr 2001 - Apr 2005
Administrativo De Importação E Exportação De Mercadorias
Liscont
Administrativo de importação e exportação de mercadorias, com relação directa com a Alfândega de Lisboa. Conferência de manifestos antes da carga e descarga dos navios. Contactos com Agências de Navegação.
Mar 1999 - Feb 2001
Administrativo
Estágio - Atendimento telefónico a clientes e fornecedores, agendamento de reuniões e expediente geral de escritório.
Jan 1997 - Jun 1998
Team & coworkers
Colleagues at Devoteam
Other employees you can reach at devoteam.com. View company contacts for 9943 employees →
LA
Lotfi Azzouz
Colleague at DevoteamGreater Paris Metropolitan Region, France
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MK
Mohammad Kalamuddin Ansari
Colleague at DevoteamRiyadh, Saudi Arabia, Saudi Arabia
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LG
Lisa Gonçalves
Colleague at DevoteamLisbon, Lisbon, Portugal, Portugal
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CJ
Charifa Jabrane
Colleague at DevoteamUnited States, United States
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PZ
Patrik Zemánek
Colleague at DevoteamOstrava Metropolitan Area, Czech Republic
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MC
Maarten Corver, Phd
Colleague at DevoteamHaarlem, North Holland, Netherlands, Netherlands
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LS
Lars Seneca Bang
Colleague at DevoteamCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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NJ
Nicklas Jepsen
Colleague at DevoteamCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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SC
Susana Cardoso
Colleague at DevoteamLisbon, Lisbon, Portugal, Portugal
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MJ
Michelle John
Colleague at DevoteamNigeria, Nigeria
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Lotfi Azzouz
Colleague at DevoteamGreater Paris Metropolitan Region, France
View →
MK
Mohammad Kalamuddin Ansari
Colleague at DevoteamRiyadh, Saudi Arabia, Saudi Arabia
View →
LG
Lisa Gonçalves
Colleague at DevoteamLisbon, Lisbon, Portugal, Portugal
View →
CJ
Charifa Jabrane
Colleague at DevoteamUnited States, United States
View →
PZ
Patrik Zemánek
Colleague at DevoteamOstrava Metropolitan Area, Czech Republic
View →
MC
Maarten Corver, Phd
Colleague at DevoteamHaarlem, North Holland, Netherlands, Netherlands
View →
LS
Lars Seneca Bang
Colleague at DevoteamCopenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
NJ
Nicklas Jepsen
Colleague at DevoteamCopenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
SC
Susana Cardoso
Colleague at DevoteamLisbon, Lisbon, Portugal, Portugal
View →
MJ
Michelle John
Colleague at DevoteamNigeria, Nigeria
View →
13 education records
Rui Rocha education
Artificial Intelligence Essentials
Agile Project Management, Agile Project Management
Atlassian University
Information Technology Project Management, Career Essentials In Project Management - Professional Certificate
Business Analysis & Process Management, Business Analysis & Process Management
Itil, Itil V3 Edition Foundation Certificate
Fujitsu
Career Essentials In Generative Ai, Career Essentials In Generative Ai - Professional Certificate
Ai For Managers, Ai For Managers - Professional Certificate From Microsoft
Data Analysis, Career Essentials In Data Analysis - Professional Certificate From Microsoft
Cybersecurity, Career Fundamentals In Cybersecurity
Curso De Técnico Administrativo, Assistente Administrativo
Forval - Centro De Formação E Valorização Técnica
Curso De Empregado Administrativo, Serviços Administrativos Diversos
Forval - Centro De Formação E Valorização Técnica
Education record
Developing An Agile Team
FAQ
Frequently asked questions about Rui Rocha
Quick answers generated from the profile data available on this page.
What company does Rui Rocha work for?
Rui Rocha works for Devoteam.
What is Rui Rocha's role at Devoteam?
Rui Rocha is listed as Project Manager at Devoteam.
What is Rui Rocha's email address?
AeroLeads has found 1 work email signal at @fujitsu.com for Rui Rocha at Devoteam.
Where is Rui Rocha based?
Rui Rocha is based in Lisbon Metropolitan Area, Portugal, Portugal while working with Devoteam.
What companies has Rui Rocha worked for?
Rui Rocha has worked for Devoteam, Fujitsu, Contact, Cgi, and Joshua Cozinha, Lda..
Who are Rui Rocha's colleagues at Devoteam?
Rui Rocha's colleagues at Devoteam include Lotfi Azzouz, Mohammad Kalamuddin Ansari, Lisa Gonçalves, Charifa Jabrane, and Patrik Zemánek.
How can I contact Rui Rocha?
You can use AeroLeads to view verified contact signals for Rui Rocha at Devoteam, including work email, phone, and LinkedIn data when available.
What schools did Rui Rocha attend?
Rui Rocha holds Artificial Intelligence Essentials from University Of Pennsylvania.
What skills is Rui Rocha known for?
Rui Rocha is listed with skills including Informatica, Information Technology, Technical Support, Web Services, Microsoft Office, Lotus Notes, Remedy Software, and Mobile Devices.
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