• A project incubator based on University of Toronto• To establish the club and running the project such as forum. Cooperate with CIBC, Yangzhou city mayor, Shanghai Overseas Education Exchange Centre, Li Delun Music Foundation, etc.

• Developed and implemented business processes use cases using Blue Prism, including mapping, testing, maintenance, and enhancement.• Provided level 3 support for all business use cases, ensuring smooth operation and resolving any issues promptly.• Led the implementation of Service Assist use cases, enabling agents to execute over 10k transactions daily with a turnaround time of less than 3 minutes.room with Kafka• Reduced Service Assist average calling time by 87%, resulting in cost savings exceeding $10 million annually.• Implemented back-office use cases that significantly reduced agent workload, enhancing overall efficiency and productivity.

• Traced, presented historical data and provided actionable marketing decision for marketing team through data analysis in Tableau• Created customer profile for the marketing team to target the new app user• Designed a questionnaire to generate marketing data from app

• Collected, curated and edited stock and investment information for prime-time daily business newssegment• Managed production of live guest topic discussion panel and inbound audience calls• Secured several leaders from China’s top investment institutions to participate as guest speaker