- Teach IT Service Management (half-semester) for Master students- Teach IT Governance and Service Management (half-semester) for Bachelor of Science students

Board member (2014-2016), General Meeting member (2016-2018). Nowadays itSMF Portugal member. Including awareness and speaking on ITIL v2, v3, 2011 edition and ITIL 4 at organizations and for annual conference. Choosing speakers for itSMF conference. Designing poster for ITIL v2. Translating ITIL v2 pocket guide.

Auditing, Consulting, and Training on Infosec, Cybersecurity, Service Management and Governance. Auditing and Consulting for ISO/IEC 27001 (and privacy and cloud extensions), ISO/IEC 20000, and ISO 22301. Consulting for UE, National and Sectorial regulations and laws (including QNRCS/NIST CSF, DL65/2021, VDA-ISA, Selo Digital Cibersegurança). Quality Assurance Manager for RedShift's integrated management system (ISO 9001 and ISO/IEC 27001).

Senior Consultant for Service Management and Information Security.

Focus on IT Service Management and Information Security integration. ISO/IEC 27001 and GDPR project management and implementation.Information security - Worked on two ISO/IEC 27001 ISMS implementation projects (software insurance and care services companies) that were successfully certified for that standard, on ISO/IEC 22301 BCMS implementation project for a big four business management consulting company. Also worked on GDPR adoption and support for companies in the agro-industrial industry and IT services sectors.Service Management - Worked on ITIL (mostly ITIL v2/v3 based) practices for a financial institution during transition for partially outsourced support services in IT (1st and 2nd support tier).Speaker for itSMF Portugal (2016, 2017, and 2018) on Communication, Risk, GDPR with ITSMSpeaker for itSMF Estonia (2016) on communication for changeSpeaker for APOGEP (2016) on ITSM Project ManagementRoundtable speaker on GDPR for ISACA LisbonAI Ethics for [X] Sessions powered by ISACA Lisbon Chapter # 7 - Open Mic

Service Manager for Advanced Professional Services at Timestamp.Accountable for service delivery and improving operations.Presales for infrastructure-based services.Speaker for Service Desk Institute - SDI Shine (2015)

Driving Consulting. Focus on people in ITSM and BPM.MAIN CLIENTS- Volkswagen Autoeuropa- i2S Insurance Knowledge - REN- Banco de MoçambiqueMember of itSMF Portugal board.Speaker at itSMF Singapore 2014.Speaker selected through crowdsourcing for TFT14 Winter (1st round for Europe).Speaker at itSMF Denmark13, itSMF Finland13.

- MAIN ACTIVITIES AND RESPONSIBILITIES -Management of the IT Governance practice at GFI Portugal, including managing the people allocated to the unit, managing all presales activities related with the ITG offer and ensuring the profitability and success of ITG projects:> Management of the allocation (billable time) of people in the unit, definition of training plans, coaching, performance reviews, etc.;> Management of the full presales cycle in ITG leads, from the initial meetings with the customer, presentations and demos, to the delivery of technical and commercial proposals;> Participation in workshops, training sessions, seminars, events, contributing to IT magazines, etc.;> ITIL reviewer for Van Haren publisher (RFP for Outsourcing and The Service Catalogue - A pratitioner guide)> Project management for ITG projects (ITIL, ITSM, ISO 20000, ISO 27001).- MAIN CLIENTS -> Infarmed - Autoridade Nacional do Medicamento e Produtos de Saúde> IHRU - Instituto da Habitação e da Reabilitação Urbana> IFAP> INCM> Câmara Municipal do Porto> Câmara Municipal de Cascais> CEGER

ITIL and Service Management business development. ITIL presales and ITIL v3 training development and consulting.> Developed all training materials for successful ITIL v3 Foundation ATO training accreditation. Trained the ITIL trainers and give first ITIL v3 Foundation training.> ITIL reviewer for Van Haren books (ISO/IEC 20000: An introduction e Implementing Metrics for ITSM)

> Started ITIL training business at GFI. I've trained customers from most sectors in Portugal and generated a high margin business line for GFI:- MAIN CLIENTS - > PT-SI> Unicre> Vodafone> Pararede (now Glintt)> ITIJ> Microsoft> GE Money> Edinfor / Logica CMG> Capgemini> Rumos> BES> eChiron