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Erika Ruiz is a Product @ Hyatt at Hyatt Hotels Corporation. She possess expertise in product development, project management, product innovation, design thinking, human centered design and 47 more skills. Colleagues describe her as "Erika is such a joy to work with in every way! She is exceptionally organized and drives initiatives forward, making sure all stakeholders stay in the loop along the way. She's able to deftly manage prioritizing the customer/user experience and business goals. She's able to take an idea or strategy and break it down into a manageable product, with clear deadlines and strategy. Beyond her great product experience and know-how, she is a great listener and collaborator.", "I worked both directly and indirectly with Erika on the consumer team at SpotHero. Erika is that ultra-rare blend of competence and chillness; she's excellent with stakeholders and complex problems, and she's also the one you want to hang out with at happy hour, because she’s so hilarious and down to earth. I can also say that's fierce, organized and well-spoken, and her versatility, creativity and design thinking skills stand out to me for a product manager. 10/10 would recommend.", and "Erika and I worked at different teams at SpotHero, but our roles closely intertwined. Erika has always stood out with her passion for product, and her ability to distill the complexity of big, nebulous problems into simple, actionable pieces. She is extremely user-centric, and I have seen her successfully influence up to the C-suite in many, many occasions by fighting for the right of the customer. On top of her product skills, Erika is the type of person you would want on any team. She brings personality, character, and fun wherever she goes. It is what makes engineers and designers jump at the chance to work with her. I can't recommend Erika highly enough."
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Product ManagerHyatt Hotels Corporation Jul 2022 - PresentChicago, Il, Us -
Product ManagerShoprunner Aug 2020 - Jun 2022Chicago, Illinois, Us -
Product ManagerSpothero Sep 2018 - Jun 2020Chicago, Il, Us -
Service Design LeadLyft Sep 2017 - Jul 2018San Francisco, Ca, Us• Led a team tasked with designing and implementing support for all new products and services• Worked with product teams to identify and eliminate potential pain points in new and updated customer journeys• Utilized user experience journey to anticipate pain points, identify inbound channels, and design for the optimal customer experience• Designed the support experience for associates, including potential inbound channels, support issues, and tools needed to solve• Managed implementation of customer support for new products and services• Acted as a customer experience expert on strategic customer experience improvement projects -
Service Design ConsultantPampered Chef Mar 2016 - Jul 2017Addison, Il, Us• Trained an internal cross-functional team on qualitative research and human-centered design methods• Planned and conducted field research including direct sales show observations, customer interviews, and new concept testing, piloting, and implementation• Facilitated workshops and brainstorm sessions around improving in-person and digital customer and consultant experiences• Designed and produced prototypes of new consultant sales tools and resources for iterative testing -
Food ScientistThe Kraft Heinz Company May 2015 - Aug 2015Chicago, Il, Us -
Senior Food TechnologistAryzta Llc Jan 2013 - Apr 2015Schlieren, Zurich, Ch• Conceptualized, formulated, tested, and launched bakery products for retail and foodservice customers• Observed factory and foodservice staff to understand operational constraints and apply them to new product specifications• Acted as technical point of contact for clients’ product development leaders -
Scientist ISara Lee Baking Co Mar 2010 - Dec 2012• Formulated private label canned refrigerated dough for grocery retailers• Collaborated with sales and marketing business partners to respond to customer needs and requests
Erika Ruiz Skills
Erika Ruiz Education Details
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Northwestern UniversityIndustrial And Product Design -
University Of Illinois Urbana-ChampaignFood Science And Human Nutrition
Frequently Asked Questions about Erika Ruiz
What company does Erika Ruiz work for?
Erika Ruiz works for Hyatt Hotels Corporation
What is Erika Ruiz's role at the current company?
Erika Ruiz's current role is Product @ Hyatt.
What is Erika Ruiz's email address?
Erika Ruiz's email address is er****@****ner.com
What is Erika Ruiz's direct phone number?
Erika Ruiz's direct phone number is +122442*****
What schools did Erika Ruiz attend?
Erika Ruiz attended Northwestern University, University Of Illinois Urbana-Champaign.
What skills is Erika Ruiz known for?
Erika Ruiz has skills like Product Development, Project Management, Product Innovation, Design Thinking, Human Centered Design, Product Design, Research, Wireframing, Product Management, Cross Functional Team Leadership, User Experience, Customer Experience.
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