Carlos Ruiz Email & Phone Number

Santiago Metropolitan Region, Chile

Product Manager for web products with focus on customer acquisition working side-by-side with both marketing teams to deliver a flawless first experience.- Product vision definition and communication for public facing media and websites dedicated to organizational purposes.- CMS optimization focused on content managers' user experience to deliver multi locale customized content in efficient ways expanding the coverage to 14 new locales.- Roadmap and backlog management, prioritizing based on business goals. Ensuring continuous valuable delivery while meeting quality standards and agreed deadlines.- User-story creation and acceptance criteria writing considering both business and technical aspects of the required work, focusing on understanding and transparency..- Market monitoring and competitors analysis to benchmark, ideate, improve and implement features and editorial alternatives.- KPI writing, monitor and analysis to measure success and ideate data-based initiatives.- Stakeholder management and alignment, delivering results presentations and roadmap foresight, prioritizing both high-level initiatives and delivery team’s daily work.- Coordinated efforts with the Legal team to control and monitor regulations fulfillment for 38 countries to ensure complete compliance.- Lead multidisciplinary team in charge to ideate, refine, develop and deliver more than 6 different mid-term initiatives- Launched and evolved products constantly, delivering both major and minor version increases to every one of them.

Chile

Product Manager for logistics products, took care of the customer experience and improved logistics related operations to optimize costs and human workload:- Implemented integrations to logistics providers from scratch, taking care of both technical and business specifications while coordinating efforts from dev teams on both sides to guarantee correct communication and processes synchronization.- Optimized existing integration with logistics providers, understanding the processes and identifying the improvement opportunities, applying the necessary changes.- Direct work with stakeholders and suppliers to achieve the business goals for both organizations while providing an impeccable experience for customers. - Generation and monitoring of KPIs for every product used in the logistics processes to both confirm success in result or take decisions and apply necessary changes to improve goals achievement.- All mentioned initiatives allowed to decrease Customer Service tickets, reported bugs and reduce CPO with intelligent vendor selection.

Chile

Worked together in cross-functional teams providing support and joint efforts with Product Designers in the analysis, design and building of solutions for merchants and stores staff to improve their user experience providing autonomy while reducing the Customer Service tickets rate.Managed a continuous delivery strategy in a scrum team to keep updating and testing solutions while setting and monitoring metrics of usage and behavior to assure improvements and quality of the evolving product. Wrote user stories, organized and prioritized backlog and efforts to assure the delivery of the most valuable features in every sprint.Joint work with Product Managers, Product Designers and led the Developers team to generate a high performance environment to provide shoppers and merchants with necessary and valuable digital tools to support their daily operations. Design, research, coding, and data analysis to improve UX of existing software.Developed improvements to provide autonomy to users, reducing Customer Service tickets, client call time and increased NPS to more promoters.

Santiago, Región Metropolitana De Santiago, Chile

Supported business team on data analysis from user experience indicators data to support decision making to improve, deprecate or generate new features and products. Performed user research, built prototypes and implemented A/B testing on user groups. Performed as PO for internal projects, managing the backlog, coordinating design and development efforts, setting and testing quality standards for internal products.Staff operations improvement after internal tool release.

Las Condes, Región Metropolitana De Santiago, Chile

Worked in cross-functional team to deliver user oriented applications to provide support in business decision taking for retail and brands clients.Set and monitored analytics and user metrics to understand the behavior and reacted as result to improve the user experience in a continuous delivery environment.Leaded a scrum team with developers, designers and QA analysts to follow the Product roadmap and performed in roles as Product Owner to generate user stories, organize and prioritize backlog to optimize the value to be delivered and the efforts of the team. Also performed as Scrum master keeping the agile mindset and the communication flow, generating and leading scrum events and removing blockers.

Huechuraba, Región Metropolitana De Santiago, Chile

Design and Development of web interfaces for record and monitoring mining operations.

Developed an administrative system for web based businesses.Used Laravel 5.3 (PHP), MySQL, JavaScript, JQuery, CSS3, Less.

San Cristobal, Venezuela

Worked on the full development of a multiplatform mobile app-Used Appcelerator Titanium, Alloy Markup, JavaScript, JQuery, CouchDB, NodeJS, AngularJS.

San Cristóbal, Venezuela

Full stack web developer, took part in several projects and media marketing campaigns.Used PHP, MySQL, JavaScript, JQuery, HTML5, CSS3, Yii framework, Bootstrap 3.

San Cristóbal, Venezuela

Administrative systems design, development and deploying, managed all system lifecycle.Technologies consultant..

San Cristóbal, Venezuela.

Web based applications developer using PHP, JavaScript, JQuery and CSS.

Limited contract to make a Digital media status analysis and strategies designer.

Postgraduate En Ux & Ui Product Design, Ux, Product Design, Culminado

Product Design program, studying both theoretical and practical phases to delivery a successful data-backed product.

Master Of Science (Msc), Informática

System Design, Requeriment an Data Engineering. Interfaces Implementation, Enterprise Architecture.

Ingeniero En Informática, Computer And Information Sciences, General

Activities and Societies: Asesores UNETSoftware Design and Development. Logic, Computing Analysis, Networking, Operation Research..