Richard Ruiz Email & Phone Number

Lead, mentor, and train a team to implement Single Sign On, HRIS (CSV to SFTP and API), and how to troubleshoot SCORM, AICC, and xAPI modules/courses. Formulated queue to keep track of reported issues and to build knowledge base. Implement HRIS to allow information to flow over from the customer’s system of record to LMS.Create directories for HRIS implementation in SFTP servers utilizing Linux.Implement Single Sign On (SSO) and consult customers on configuring SSO in their end when needed.Troubleshoot Articulate web-based training (SCORM, AICC, xAPI).Use eLearning tools such as Articulate to create interactive, SCORM compliant web-based training.Upload files to AWS, create invalidations, flush cache to ensure files render correctly in training.Document processes and create templates for common issues.

Greater New York City Area

• Implement HRIS to allow information to flow over from the customer’s system of record to LMS• Create directories for HRIS implementation in SFTP servers utilizing Linux• Implement Single Sign On (SSO) and consult customers on configuring SSO in their end when needed• Troubleshoot Articulate web-based training (SCORM, AICC, xAPI)• Use eLearning tools such as Articulate to create interactive, SCORM compliant web-based training.• Upload files to AWS, create invalidations, flush cache to ensure files render correctly in training.• Document processes and create templates for common issues.

• Consult with new customers to implement, customize, and configure courses.• Manage project timelines and rollout.• Use eLearning tools such as Articulate to create interactive, SCORM compliant web-based training deliverables.• Upload files to AWS, create invalidations, flush cache to ensure files render correctly in training.• Work with customers to help determine the most effective rollout strategies.• Document processes and create templates for common issues.• Edit and synchronize both audio and video for eLearning courses.• Perform quality assurance checks on training courses that have been developed.• Document suggestions for improving product offerings, based on customer suggestions.

• Consult with new customers to implement, customize, and configure courses.• Manage project timelines and rollout.• Use eLearning tools such as Articulate to create interactive, SCORM compliant web-based training deliverables.• Upload files to AWS, create invalidations, flush cache to ensure files render correctly in training.• Work with customers to help determine the most effective rollout strategies.• Document processes and create templates for common issues.• Document processes and create templates for common issues.• Edit and synchronize both audio and video for eLearning courses.• Perform quality assurance checks on training courses that have been developed.• Document suggestions for improving product offerings, based on customer suggestions.

Newtown, Pennsylvania

Served as primary support liaison between ADP Virtual Edge and our clients by providing technical applications support to an assigned base of ADP Virtual Edge Clients, researching and solving complex questions on function and usage of product.Managed large array of service/product offerings in support of One Stop Shop philosophy. Performed roles of account/relationship manager, proactively managing relationships with client management. Using analytical and project skills, I provided a wide-variety of billable, specialized services to client base. I conveyed client feedback to internal functional leaders to improve the client experience.I was responsible for developing partnerships with assigned clients to ensure long-term, successful relationships for ADP by supporting and managing client expectations. I created real, measurable value for clients by delivering outstanding service, demonstrating domain expertise, focusing on client relationships, effectively managing change and mobilizing skilled teams to address key requests to positively impact client satisfaction.

Newtown, Pa 18940

Own and manage high touch client base, trouble shoot complex software issues, consult clients on utilization of Recruiting Management (ATS) software. Selling and servicing proprietary ADP software.

Newtown, Pennsylvania

Migrated clients from a discontinued ATS system to newer systemCreated both import and export feeds that would feed applicants and backend user’s information including documents, notes, and history.Hosted client meetings to go over the documents showed what info was being exported/imported and in which orderModify the base procedure document to have the process standardCreated Data Migration Overviews, loading data and validating the loaded data utilizing SQL queriesImplement job boards (Monster, Career Builder, Dice, etc.), made sure all jobs posted successful.

Reviewed existing Cardholder accounts for credit line increases.Requested and analyze credit bureau reports and FICO scores. Determined whether to increase credit limit based on credit bureau reports.Handled telephone contact on an inbound level. Assisted with the Spanish speaking customers.