Ruja Vasileva Email & Phone Number

Sofia, Bg

Sofia, Sofia City, Bulgaria

●Ensuring that all necessary music licenses and rights are obtained for the live music event.●Monitoring and enforcing copyright laws to protect the music being played at the event●Handling any disputes or issues related to music rights and licensing.● Educating event organizers, staff, and attendees on the importance of respecting music rights and intellectual property

Varna, Bulgaria

• Troubleshoot, diagnose and resolve software problems that users encounter via e-mail or phone call.• Collaborate with software developers to identify and resolve bugs or issues• Train customers on how to use software programs efficiently• Escalate complex issues to senior technicians • Conducted comprehensive training sessions for new employees on a specific software, utilizing both in – person and online delivery methods.

Kranevo, Bulgaria

• Delivered exceptional customer service in fast paced retail environments• Skillfully served beer, wine, spirits, non-alcoholic drinks and custom cocktails to 300+ guests per day or night in bar settings• Maintained a clean and organized bar area while strictly adhering to all COVID-19 health and safety protocols• Preserved a safe environment by discounting service to intoxicated guests and coordinating with staff to defuse conflict.• Placed stock orders and managed inventory

Guildford, England, United Kingdom

• Maintained and complied with strict and up-to-date policies regarding the COVID-19 outbreak to ensure both employee safety and resident satisfaction.• Appointed to train in all new staff and delegate tasks to fellow colleagues, offering continuous advice, mentorship and guidance on duties and practices.• Lead teamwork-driven activities to encourage the development of social reliability and organized daily activities around residents’ daily schedules. • Had good knowledge of illnesses that are affecting the residents and was sensitive to the individual needs of older people to give them the best quality of life possible

Southampton, England, United Kingdom

• Managed ticket sales over the phone and in person for all concerts, dealt with ticket related enquiries• Provided information, direction and a first-class customer service response in line with the venue’s operational values. • Welcomed the audience into the building with a positive attitude• Ensured the front-of-house area looked presentable and tidy at all times

Weybridge, England, United Kingdom

• Confidently managed EPOS systems, handling various transactions including the processing of refunds, returns, exchanges as well as cash and card payments• Memorised 50+ menu items and weekly rotating specials to provide customised recommendations to guests• Addressed customer service complaints while maintaining a friendly and calm manner. • Adept at handling multiple customer requests and queries in a quick and professional manner

Bachelor'S Degree, Ba (Hons) Popular Music Performance And Production

With a concentration in: marketing, business and entrepreneurship, digital music, experimental music performance, instrumental skills.

Btec Level 3 Diploma, Pop And Rock Music Performance And Production, D*Dd (Triple Distinction)