Rujma Thapa Magar Email and Phone Number

• Trains, guides, and supervises team members, providing constructive feedback and utilizing Performance Tracking Systems (PTS).• Assists in ensuring optimal team member coverage and exhibits floor leadership by seamlessly working in various positions during peak hours to maintain exceptional service levels.• Demonstrates a commitment to delivering an outstanding customer experience through warm greetings and efficient food order processing.• Proficiently handles cash, debit, and Visa transactions while expertly preparing coffee and food orders.

Primary responsibilities performed:• Served as an English Fellow placed at Shree Ma.Vi Bijaybasti School, diligently residing in the community since the placement date at Bijaybasti Thori-4, Parsa - a remote region in Nepal.• Pioneered and spearheaded the establishment of the esteemed English Club "The Changemakers," providing an avenue for students to cultivate their English proficiency alongside a repertoire of invaluable skills.• Empowered female students through the English Club, orchestrating impactful campaigns and competitions that fostered their personal growth and development.• Conducted comprehensive home visits to gain profound insights into the students' individual backgrounds, fostering robust and professional rapport with their families.• Organized a highly impactful community-based event, "Padhai Mela" (Education Festival), which strategically underscored the paramount importance of education to parents and the wider community, leaving an indelible positive impact.• Pioneered groundbreaking initiatives, including before and after-school programs, hostel arrangements, and weekly booster exams - all pioneering endeavors within the storied history of SHREE MA.Vi BIJAYBASTI.• Initiated the commendable "Lockdown Letters" project, providing an expressive outlet for students to articulate their emotions and feelings during the pandemic while prioritizing their mental well-being.• Worked as the district's esteemed point person for the renowned Radio Project TFN (Teach For Nepal).• Played a pivotal role as a Core Team member of the prestigious Tell-o-Tale Project, an enriching platform that kept the flame of learning alive amidst the challenges of the pandemic, offering students across the globe access to inspiring stories shared by our esteemed fellows.• Demonstrated astute leadership acumen as a Discussion Team Leader within the esteemed Psycho-Social Task Force of TFN.

• Addressed and resolved customer queries and issues for over 20,000 customers.• Maintained positive relations with nearly 10 Local Cable Distributors, indirectly supporting more than 10,000 clients.• Personally handled client phone calls and promptly resolved their concerns.• Utilized MS Excel and MS Word for efficient client data management.• Performed troubleshooting, creating, assigning, and resolving tickets as needed.