Ruka Ogun Email & Phone Number

Canada

• Consistently exceeded daily goals for the number of accounts called, with an average of 165 calls made per day.
• Exceeded monthly goal for the number of payments collected by over 45%, collecting an average of $15k in payments.
• Demonstrated excellent customer service skills by successfully resolving complaints from 70% of customers contacted.
• Negotiated payment plans with over 50% of eligible customers contacted who were behind on their payments.
• Achieved an average of 92% success rate in contacting customers.
• Maintained updated knowledge of company policies and procedures.

Ibadan

• Consistently exceeded daily goals for a number of accounts called, with an average of 165 calls made per day.
• Exceeded monthly goal for the number of payments collected by over 45%, collecting an average of $15k in payments.
• Demonstrated excellent customer service skills by successfully resolving complaints from 30% of customers contacted.
• Negotiated payment plans with over 50% of eligible customers contacted who were behind on their payments.
• Achieved an average of 92% success rate in contacting customers.
• Maintained updated knowledge of company policies and procedures.

Ibadan

• Responded to customer inquiries via email, phone, and chat.
• Exceeded sales targets by 22% in 2016 through enhancing tracking procedures.
• Resolved customer complaints and issues in a timely and professional manner
• Provided product and service information to customers
• Managed to reduce the number of tickets for a recurring issue by 25%.
• Maintained accurate customer records and updated databases

National Certificate Of Education, Geography & Mathematics

Certificate, Business Office Skills